Technical Support Technician

Job Title: DCO
Duration: 6-month contract (potential extension/conversion)
Location: Frederick MD(Onsite)
Pay Range: $20 - $24/hr

Day to Day:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate’s degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Must-Haves:

• 0-3 years of experience in the field or in a related area
• Experience working on driver repairs/dry-work/break-fix
• Basic familiarity with computer hardware
• Understands Clients Principals
• Lift up to 40lbs

Nice to Have:

• CompTIA A+ & Network+ Certification
• Data center experience.

Education/Certifications:

• Associate’s degree in a related field.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).