Atlassian JIRA, Communication Skills, Computer Science, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Windows Operating System, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Development, Remedy, ServiceNow, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, VPN (Virtual Private Network), Wi-Fi, Writing Skills
Title: Technical Support Tech I
Location: New Carlisle, IN
Duration: 5 months contract (high possibility of extension)
Pay Range: $20 to $22 per hour
Required Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 0–3 years of experience in a Technical Support, Help Desk, Service Desk, or Desktop Support role.
- Basic knowledge of Windows operating systems, Office 365, Active Directory, and common desktop applications.
- Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms is preferred.
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to work effectively in a team environment and follow established processes.
Preferred Skills:
- Experience supporting hardware, software, printers, and peripheral devices.
- Basic understanding of networking concepts (TCP/IP, VPN, Wi-Fi).
- Strong organizational skills with the ability to manage multiple support requests.
- Customer-oriented mindset with excellent verbal and written communication skills.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
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Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
10,000 employees or more
Staffing/Employment Agencies