Technical Support Technician

Technical Support Technician

Salary

$42,015.00 - $56,720.00 Annually

Location

1601 Washington Road, Westminster, MD

Job Type

Full-Time - Support

Job Number

FY27-00001

Division

Administration

Department

Network & Tech Services

Opening Date

07/24/2026

Closing Date

8/7/2026 11:59 PM Eastern

FLSA Status

Non-Exempt

Salary Details

This full-time position will be placed on the College 12-month employee Non-Exempt Staff salary scale at grade 10. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefits package.

Shift and/or Hours

2p. - 10p. Mon. - Thurs., 9a. to 5p. Fri. Saturday hours may be required. Hours will reflect the evening shift and may be adjusted accordingly.

• Description
• Benefits
• Questions

Job Summary

This position provides comprehensive technical support services responsible for maintaining computer workstations, software applications and associated peripherals in the offices, classrooms, and computer labs. It reports to Senior Manager, Enterprise Service Desk.

Essential Job Functions

• Provides technical support for computers, software applications and peripherals in the College offices, classrooms and computer labs using a systematic approach to determine the problem and a resolution.
• Use a ticketing system to track and document problems and solutions.
• Consults with computer users to define problems and alternative solutions to attain desired results.
• Installs, maintains, and configures lab and classroom control technology which includes working with switches and controllers.
• Installs classroom equipment such as projectors and carts.
• Troubleshoots networking issues.
• Assists with ordering supplies and equipment.
• Provides support for 3d printers, Android, IOS, MAC OS, and Windows; supports classroom and meeting rooms networking equipment such as Apple TVs and Wireless Projection Systems.
• Supports SLR and Video Cameras being used by Graphics students and staff; provides support for various software packages including but not limited to Adobe CS, Microsoft Word, AutoCAD and 3 Studio Max.
• Creates lab user and computer accounts in Active Directory and helps create and maintain group policies; assists in rolling out and configuring the image for College laptops/tablets and computers.
• Maintains and patches computers in offices, labs and smart rooms.
• Assists in maintaining College software licenses and printer/computer inventory.
• Leads student employees when Senior Manager, Enterprise Service Desk is not available.
• Installs network and other low voltage cabling as needed.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• Associate degree, preferably in Information Systems, Computer Science, or related field.
• Two or more years of related experience.
• An additional two years of related experience may be substituted for an associate degree.
• Related professional certifications preferred.
• Wear Personal Protective Equipment (PPE) as required dependent upon task (i.e., moving computer equipment)
• Ability to use ladders to complete cable installation tasks.
• Must be positive, cooperative, and supportive.

Supplemental Information

SALARY INFORMATION:

This full-time position will be placed on the College 12-month employee Non-Exempt Staff salary scale at grade 10. Actual salary placement based on qualifications and experience. Position includes an excellent fringe benefits package.

PHYSICAL DEMANDS:

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Additionally, the following physical abilities are required:

• Hear/talk/communicate - Must be able to exchange information and communicate
• Visual Acuity - Ability to perceive or detect surroundings
• Mental Acuity - Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e., keyboarding)
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:

College campus, direct contact with students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications, complex software and new technology systems; may use small power tools and work with equipment/hardware requiring following safety rules and protocols; avoidance of trips and falls; observance of fire, workplace and building safety regulations and all College policies. Observance of traffic laws when/if driving College vehicles.

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

• successfully complete a criminal background check (for designated positions)
• be able to work on campus as of the first day of employment
• Residency restrictions apply. The College does not hire solely online instructors living outside of Maryland. Carroll employees may live in other states, but they must physically work in Maryland the majority of the time. For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date.
• be currently authorized to work in the US, as the College does not offer Visa sponsorships

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an Equal Opportunity Employer.

Carroll Community College is proud to offer a comprehensive and competitive benefits package to full-time benefit eligible employees working at least 30 hours per week including; Health Care, Prescription Drug, Dental Care, Vision Care, Flexible Spending Accounts, Life Insurance, Employee Assistance Program, Long Term Disability, First Financial Federal Credit Union, Retirement Plan Choices, Vacation, Holidays, Sick Leave, Tuition Assistance.

To learn more details, visit our benefits page

01

Please select the highest level of education you have completed. (Education details must be included in your application.)

• High School diploma or equivalent (GED)
• Technical or Occupational Certificate
• Associate Degree
• Some College Coursework Completed
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02

How many years of experience do you have providing technical support services for computer workstations, software applications and associated peripherals in offices, classrooms, or computer labs? (Please be sure the experience is listed within your application.)

• I dont have experience.
• Less than one year.
• At least one year but less than two.
• At least two years but less than three.
• At least three years but less than four.
• Four years or more

03

Please list any related I.T, computer, or technical certifications you have earned. You may skip this question if it does not apply.

04

Please check the option below that best describes your degree. If you have no degree, you may select another option below that applies to you.

• I do not have a degree.
• I have an associate degree (or higher) that is related to I.T., Computer Science, or Information Systems.
• I have an associate degree (or higher) but unrelated to I.T., Computer Science, or Information Systems.

Required Question

Employer Carroll Community College

Address 1601 Washington Road

Westminster, Maryland, 21157

Phone 410-386-8030

410-386-8039

Website https://www.carrollcc.edu/about/jobs/