Technical Support Trainer HVAC

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Position responsibilities:

• Develop guidelines, processes, and tools to support the increasing demand for technical sales support across branch locations.
• Provide technical support and troubleshooting assistance to customers and internal employees regarding HVAC-R equipment and applications.
• Assist with on-site field support for difficult or escalated jobs while refraining from performing physical installation, modification, repair, or servicing of equipment.
• Create, coordinate, and implement technical training programs for customers and employees focused on HVAC fundamentals, equipment operation, installation best practices, and troubleshooting techniques.
• Partner with Branch Managers and Account Managers to support and help close sales opportunities with key equipment dealers and contractors.
• Deliver customer-focused technical training programs as a value-added service to strengthen customer relationships, improve retention, and support sales growth.
• Develop and improve warranty and unit exchange processes to reduce unnecessary warranty claims, improve customer service response times, and streamline workflow efficiency.
• Conduct HVAC-R technical training sessions and workshops in both classroom and hands-on learning environments using demonstrations, visual aids, and interactive instruction methods.
• Maintain current technical knowledge of HVAC-R equipment, controls, tools, and products distributed by Johnstone Supply.
• Provide technical service assistance to customers and employees during regular business hours and scheduled on-call support rotations.
• Review, communicate, and help implement Technical Service Bulletins and product updates with internal teams as needed.
• Attend meetings, manufacturer classes, vendor training sessions, and continuing education opportunities to remain current on industry trends and product changes.
• Maintain working knowledge of new and existing products, inventory, and industry developments through ongoing training, catalogs, technical literature, and manufacturer resources.
• Support continuous improvement initiatives focused on customer satisfaction, technical competency, operational efficiency, and sales support effectiveness.

Position requirements:

• High school degree or equivalent (i.e. GED) required; B.A. or A.A. in related field preferred.
• 5+ years of HVAC field service experience.
• Must possess excellent communication and interpersonal skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Ability to make business decisions by an analytical as well as creative process.
• Proficient in Word, Excel and PowerPoint
• Excellent interpersonal and communication skills, both written and oral, with ability to communicate proficiently in English in both formats

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.