Analysis Skills, Arabic Language, Artificial Intelligence (AI), Budgeting, Cisco ASA (Adaptive Security Appliance), Cisco Network Systems, Cisco Switches, Communication Skills, CompTIA Network+, CompTIA Security+, Customer Support/Service, Employee Retention, Help Desk, High School Diploma, Identify Issues, Industry Standards, Linux Operating System, MCSE - Microsoft Certified Systems Engineer, Microsoft Active Directory, Microsoft Product Family, Microsoft SQL Server, Multilingual, Onboarding, Organizational Skills, Project/Program Management, Security Clearance, Server Hardware, Service Delivery, Spanish Language, Standard Operating Procedures (SOP), Storage Area Network (SAN), Systems Maintenance, Team Player, Technical Support, Technical Training, Top Secret Clearance, Training Program, VMWare, Windows PowerShell
JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.
JSI USA is seeking a Customer Enablement Specialist / Technical Trainer for our Chantilly, Virginia office. This position allows the candidate to leverage Spanish language skills to support our global customer base. The role offers the opportunity to build upon existing technical or analytic skillsets while working with advanced technologies in digital intelligence and AI.
We offer a relaxed, collaborative work environment where open communication and design discussions are encouraged. Our rewarding and stimulating atmosphere has contributed to an employee retention rate well above industry standards.
Role Overview
This position supports JSI’s mission-critical customer operations by delivering high-quality technical support while also managing training programs that ensure team readiness. This role is a part of a 10-week Skill bridge training internship.
Technical Support Functions
- Deliver service and support to customer end-users across communication channels.
- Diagnose and resolve hardware/software issues.
- Follow SOPs and escalate issues appropriately.
- Document issues in the ticketing system.
- Maintain communication throughout issue lifecycle.
- Stay current with system updates.
Training Coordination Functions
- Coordinate onboarding and ongoing training.
- Identify skill gaps and future training needs.
- Update training materials and SOPs.
- Evaluate external training resources and budgets.
- Track training completion and readiness.
- Manage Continuing Professional Education Program.
Essential Requirements
- Customer-centric attitude.
- High School Diploma
- 2-5 years’ experience with at least three of: VMWare, Microsoft Server 2019+, Linux, Active Directory, PowerShell, Kubernetes, MSSQL, Cisco ASA, switches, SAN, server hardware, networking.
- Strong communication and troubleshooting skills.
- Ability to work independently or in teams.
- Able to obtain/maintain Top Secret Security Clearance.
Preferred Qualifications
- Bilingual (Arabic/Spanish preferred).
- Bachelor's degree in CIS, CS, or related field.
- Certifications: MCSE, Linux, VMWare, Cisco, A+, Network+, Security+.
Work Conditions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.
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