Requirements
3 or more years of experience in enterprise application support and SFTP systems engineering.
Proficiency in MoveIT configurations and troubleshooting complex automated file transfers.
Experience with AWS cloud environments, EKS container orchestration, and Lambda expressions.
Experience in utilizing ITSM platforms such as ServiceNow alongside enterprise application monitoring solutions.
Experience with object-oriented programming, microservices architectures, and software development lifecycles.
Experience in diagnosing software anomalies utilizing remote access tools and Microsoft SCCM.
Excellent verbal and written communication skills to deliver superior technical customer support.
Responsibilities
Provide advanced Tier 2 technical resolution for complex proprietary and commercial enterprise software systems.
Administer, optimize, and maintain secure automated file transfer applications to ensure seamless data exchanges.
Monitor system performance alerts to quickly triage service degradations and restore critical application availability.
Evaluate existing software systems to design, recommend, and implement highly effective architectural improvements.
Analyze historical incident data to identify technical trends and deploy targeted process optimization strategies.
Document detailed troubleshooting steps, service interactions, and system configurations to enhance knowledge bases.
Participate in a rotational 24/7 on-call schedule to provide continuous operational support for mission-critical platforms.
| Location | Boston, MA |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1999 |
| Website | http://resourcesoft.com/ |
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. Resourcesoft partners with leading organizations to provide technology solutions within financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. We are committed to providing our employees with the tools necessary to accelerate their career growth, while maintaining a healthy,work-lifebalance.
Mission: Our mantra is “Innovation in Technology”. We want to be the link between technology and the people who define it. Our mission is to consistently provide exceptional service and industry expertise to meet the diverse business needs of our clients. Resourcesoft’s responsibility towards job seekers is to align their skills to the right job opportunity and enable excellence at the workplace.
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