Technical Systems Trainer

The Hiller Companies, LLC has an immediate opening for Technical Systems Trainer. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: The Technical Systems Trainer is responsible for developing, coordinating, and delivering training programs related to assigned business applications and operational processes. This role partners with business stakeholders, operational leaders, and system support teams to drive user adoption, improve software proficiency, and support organizational change initiatives. The trainer serves as a key resource for onboarding, continuous learning, process education, and end-user support while helping ensure consistent system utilization and operational best practices across the organization.

Work Location: This is a US-Based Fully Remote role with roughly 70% business travel required.

Pay Range: $60,000 - $100,000. The posted salary range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Not all candidates will be hired at the top of the posted range. The posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits. Eligible employees may participate in the Company's benefit programs, subject to the terms and eligibility requirements of each plan.

Key Responsibilities:

• Develop and deliver instructor-led, virtual, and hands-on training programs for business software systems and operational processes, including onboarding, refresher training, workshops, demonstrations, and one-on-one coaching.
• Collaborate with business stakeholders, operations teams, and system support teams to identify training needs, support organizational change initiatives, and ensure alignment with company workflows, standards, and software functionality.
• Create, maintain, and update training materials and documentation including presentations, user guides, process documentation, job aids, videos, and knowledge base articles.
• Support software rollouts, upgrades, and implementation initiatives through training, communication planning, and end-user adoption efforts.
• Evaluate training effectiveness through feedback, assessments, reporting, and user performance trends to identify opportunities for continuous improvement.
• Provide Tier II user support by assisting employees with software-related questions, troubleshooting guidance, and process clarification.
• Maintain training schedules, attendance records, learning documentation, and standard operating procedures related to assigned systems and operational processes.
• Promote consistent use of business applications and reinforce operational standards across departments and branch locations.
• Participate in testing and validation activities for software updates and enhancements to understand functionality prior to user training deployment.
• Support data integrity initiatives by reviewing, auditing, and correcting system data to ensure accuracy and consistency across platforms.
• Other duties as assigned.