Agile Programming Methodologies, Automation, Banking Services, Bug Tracking/Defect Management, Call Centers, Communication Skills, Customer Relations, Customer Support/Service, Diversity Recruiting, Documentation Plan, Finance, Fortune 500 Customers, Health Information Technology, Java, Quality Assurance Methodology, Scrum Project Management and Software Development, Selenium, Telephone Triage, Test Automation, Test Plan/Schedule, Testing, User Interface/Experience (UI/UX)