Technical Trainer
Beaverton, OR | $54,000–$70,000 Annually DOE | 15–25% Travel Required
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have expanded to more than 40 locations across eleven western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Hawaii and Texas. Our longstanding success in office technology sales and service has enabled us to build strong partnerships with industry-leading manufacturers, including Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At POA, you'll find a dynamic technology company committed to employee growth, professional development, and long-term career opportunities. We invest heavily in training and certification programs to ensure our employees stay ahead in an ever-evolving industry. We foster a collaborative environment where every team member's voice is valued and respected.
Position Overview
Pacific Office Automation is seeking a Technical Trainer to join our Training Department at our corporate headquarters in Beaverton, Oregon. This role is responsible for developing, delivering, and administering technical training programs that support the growth and success of our field service technicians of print and finishing technologies across the organization.
The ideal candidate is either a highly skilled copier/printer technician looking to transition into training or an experienced technical trainer with a strong service background. This individual will be passionate about helping others learn, adaptable to changing business needs, and committed to delivering high-quality training experiences.
Essential Job Duties
Deliver manufacturer-certified training programs, including Canon and other OEM training curricula
Design, develop, and facilitate technical training programs for service technicians
Create customized learning solutions to address performance gaps and evolving technical needs
Manage training-related administrative functions, including training records, reporting, and training access
Conduct classroom, virtual, and hands-on technical training sessions
Travel to branch locations as needed to support technician development and training initiatives
Maintain manufacturer certifications required to serve as a certified trainer
Partner with service leadership to identify training needs and improve technician performance
Track, analyze, and communicate training metrics using tools such as Excel, PowerPoint, and other reporting platforms
Shadow field technicians to remain current on products, repair procedures, and customer needs
Occasionally provide technical consultation and support for external customers as requested
Contribute positively to the training team through professionalism, teamwork, communication, and exceptional customer service
Perform other duties as assigned
Qualifications
Manufacturer technical repair certification required
2 yrs of Canon Certification and Canon repairs in the field preferred
Experience as trainer or teacher preferred
Experience as a supervisor or higher preferred
Canon certification and hands-on Canon repair experience strongly preferred
Previous experience teaching, training, coaching, mentoring, or leading others preferred
Strong written and verbal communication skills
Excellent customer service and interpersonal abilities
Proven problem-solving and critical-thinking skills
Ability to work independently while remaining aligned with departmental goals and priorities
Intermediate proficiency in Microsoft Office applications
High school diploma or GED required
Additional education or coursework in electronics, mechanical systems, electrical systems, engineering, or a related technical field preferred
Benefits
Paid Training
Career Advancement & Growth Opportunities
Leadership Development Opportunities
Collaborative Team Environment
Medical, Dental, Vision, and Life Insurance
401(k) with Company Match
Paid Time Off, Vacation, and Sick Leave
Flexible Spending Accounts (FSA)
Our Commitment to Diversity & Inclusion
Pacific Office Automation is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, gender identity or expression, sexual orientation, age, veteran status, disability, or any other status protected by applicable law.
We celebrate diversity because we know that different perspectives, experiences, and backgrounds make us stronger.
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