Technical Trainer

POSITION TITLE: Technical Trainer

POSITION OBJECTIVE:

The Technical Trainer is responsible for delivering product, technology, and industry-related training programs to customers, partners, and internal employees. This role supports the development and maintenance of training curriculum, instructional materials, and technical documentation related to fiber optic products, applications, and installation practices. The position also supports customer implementation activities, including first-time installations and field training, while ensuring training content remains current with industry standards and organizational objectives.

This position requires frequent travel and collaboration across multiple departments including Applications Engineering, Product Management, Sales, Operations, and Customer Support.

POSITION RESPONSIBILITIES:

Training Delivery and Instruction

Deliver instructor-led and hands-on training programs covering product applications, installation methods, fiber optic technologies, and related industry practices.

• Conduct company certification programs and support delivery of applicable industry certification coursework, including Fiber Optic Association (FOA) content where applicable.
• Provide technical training support for internal employees and cross-functional teams.
• Collaborate with Applications Engineering and other teams to coordinate training initiatives and technical education efforts.
• Develop and maintain classroom schedules, agendas, instructional plans, and associated training materials.

Curriculum and Content Development

Assist in developing customer-specific training programs and instructional content.

• Support creation and revision of lesson plans, learning objectives, instructional units, presentation materials, and supporting resources.
• Assist in development and maintenance of technical documentation, product guides, instructional videos, and related educational materials.
• Participate in continuous improvement efforts related to training effectiveness and curriculum design.

Industry Knowledge and Continuous Improvement

Maintain current knowledge of industry trends, emerging technologies, supplier developments, standards, and best practices within the communications and fiber optic industries.

• Evaluate training effectiveness and recommend updates or process improvements.
• Review training metrics and reports to identify trends, performance opportunities, and areas requiring corrective action.
• Contribute to process improvement initiatives and technical problem-solving activities.

Customer Field Support and Installation Training

Support customer implementations through first-time installation activities and field-based instruction.

• Provide on-site technical guidance related to product installation, application, and operational procedures.
• Coordinate logistics for training materials, demonstration equipment, and hands-on samples.
• Arrange and conduct customer training sessions at company facilities and customer locations.
• Maintain records of completed training activities and certification reporting requirements, including external reporting obligations when applicable.

Equipment and Safety Responsibilities

Perform routine inspection and preventative maintenance activities for training equipment, tools, demonstration systems, and related materials.

• Follow company policies, safety procedures, and applicable legal and regulatory requirements.
• Promote and maintain a safe, professional, and compliant training environment.

This description of duties is not intended to be all-inclusive or to limit the discretionary authority to assign other tasks of a similar nature and/or level of responsibility.

QUALIFICATIONS:

• Bachelor’s degree in engineering, Telecommunications, Information Technology, Education, or a related field, or equivalent combination of education and relevant experience
• Minimum of five (5) years of experience within the communications, telecommunications, fiber optics, or related technical industry.

• Demonstrated experience in technical training, instructional delivery, curriculum development, or workforce education preferred.
• Relevant industry certifications preferred, including but not limited to:
  • Fiber Optic Association (FOA)
  • Electronics Technicians Association (ETA)
  • BICSI certifications
  • Other industry-recognized credentials

• Strong presentation, facilitation, and instructional delivery skills.

• Proficiency with Microsoft Office Suite applications
• Demonstrated technical writing and documentation skills.
• Ability to develop instructional materials and communicate technical concepts to varied audiences.
• Strong organizational skills with the ability to manage multiple projects and shifting priorities.
• Ability to work independently and collaboratively within cross-functional teams.
• Exceptional verbal and written communication skills, with a proven ability to communicate effectively across diverse audiences
• Ability to adapt quickly and maintain productivity in a dynamic, fast-paced environment with evolving business needs
• Travel domestically and internationally, approximately 70% of the time

BENEFITS for full time:

• Comprehensive Medical, Dental, and Vision benefits.
• 100% company paid Short-term and Long-term disability insurance coverage.
• 100% company paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance coverage.
• 100% company paid Business Travel Accident (BTA) insurance.
• 100% company paid Employee Assistance Program (EAP).
• Additional voluntary benefits are offered.
• 401K plan: Maximum match is 4.5% of the first 6% of contribution.
• Employee Stock Purchase Plan.
• Clearfield's Time Off Policy includes Personal Time Off (PTO) beginning at three weeks annually. PTO is accrued on the first of the month starting on day of hire. Voluntary Time Off (VTO) eight hours each calendar year, In addition, nine paid holidays per year.

SHIFT: Monday-Friday, Business hours: (6am-6pm)- Shift hours (6am-2pm), possible weekends and overtime

SALARY RANGE: $ 73,299-$91,624-$109,949) annual: Bonus Eligible

An Offer of employment will be extended at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.