Technical Trainer

Technology Trainer

The Technology Trainer delivers end-user training on all Company standard software and hardware for both newly hired employees and existing lawyers and staff. He/she will provide technical and operational support during the design, development, evaluation, and promotion of training and related initiatives of the Company and will undertake integrated special projects, as assigned.

Responsibilities

• Conducts technology training for local regional offices (Chicago) including hands-on classroom instruction, software demonstrations and briefings, workshops, one-on-one coaching, "Lunch & Learn" sessions, and the facilitation of online, virtual learning via webinar or video conference.
• Collaborates virtually with the companywide technology training team; provides input into and executes companywide technology training strategy as directed by the Manager to ensure a high quality and consistent approach in all offices for technology training.
• Maintains relationships with key office stakeholders (secretary, paralegals, etc.) by meeting monthly to consult on local technology training needs and develop a schedule of course offerings to accommodate.
• Collaborates and provides feedback on the design, development, and review of curriculum and training documentation for new applications, software upgrades and programs such as, New Hire/Technology orientation (Tech O), Summer Associate and Fall Associate training.
• Reviews and edits newly developed training documentation for companywide upgrades and/or new software such as Quick Reference Guides, Instructor Outlines and Participant materials, as requested.
• Plans and develops specialized training for various local practice groups on an as needed basis.
• Oversees scheduling of training classes based upon availability of classrooms, equipment, and training resources. Creates a monthly training calendar of all training activities and meetings. Develops communication methods to market training programs.
• Works with the Technology Training Coordinator to enter classes and programs, maintain training data in the company's Learning Management System and generate class rosters, reports, and forms as requested.
• Uses and makes recommendations to update surveys to stay current on learning measurement strategies and metrics.
• Develops special training projects (local office or companywide) which may include a needs assessment, program design, pilot/teach-backs, facilitation and survey/evaluation methods and train-the trainer-materials on an as needed basis.
• Provides ongoing feedback to IT floor support to help improve the effectiveness of end-user technology deployments and IT services delivery.
• Collaborates with Service Desk staff to review trends in service desk calls and look at possible training opportunities to address high volume calls.
• Collaborates with software rollout teams by participating in pilot orientation sessions, conducting testing and reporting results, soliciting feedback from pilot users, and compiling statistics of overall pilot results as needed.
• Maintains relationships with outside training vendors and provides oversight to contract trainers when needed.
• Identifies and recommends continual areas for improvement to achieve and deliver higher quality service to our end users.
• On a case by-case basis, may help design, facilitate and measure professional training programs for staff.
• Stays up-to-date with current trends in training, technology, and instructional delivery methods.
• Able to travel (5-10%).
• Performs other job-related duties as required.

Requirements

• A minimum of 3 years in technical training and support
• Advanced knowledge of Windows-based systems, particularly the Windows 10 Operating System and Microsoft Office 2016 suite. Familiarity with document management systems and other legal applications highly desirable (iManage DeskSite/FileSite, redlining tools, Word numbering applications)
• Must be proficient in the application of instructional design, curriculum design, adult-learning principles and measurement strategies
• Thorough knowledge of best practices and experience in facilitating training workshops and training programs virtually with remote participants via video conference and webinars.
• Understands and has experience with how to utilize all facets of remote training tools such as Webex and/or Adobe Connect
• Thorough knowledge of best practices of delivering instructor-led training in the classroom using best practices and with facilitating technology training
• Ability to deliver trainings both in the classroom and virtually with remote participants
• Ability to travel to other Company offices to conduct training, when necessary