Technical Trainer II

SYSTEMTEC is seeking a Technical Trainer II for a on-site opportunity for candidates in Columbia, SC. The Candidate will deliver technical training while supporting customer service operations in a dynamic contact center environment. The Candidate will collaborate with cross-functional teams to improve training content, enhance business processes, and help ensure a high-quality customer experience while supporting the implementation of modern contact center technologies.

Required Qualifications of the Technical Trainer II:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Bachelor's degree in any field, or an equivalent combination of education, training, and relevant professional experience.
• At least 3 years of related professional experience, including a minimum of 2 years delivering training or instructional programs.
• Experience supporting customer service or contact center operations.
• Familiarity with contact center applications and quality management tools.
• Proficiency with Microsoft Office 365.
• Strong verbal and written communication skills with the ability to present information effectively.
• Excellent customer service, organizational, and documentation skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.
• Must meet applicable federal residency requirements, including residing in the U.S. for at least 3 of the past 5 years.

Preferred Skills/Experience of the Technical Trainer II:

• Experience with cloud-based contact center platforms such as Amazon Connect.
• Experience developing, updating, or enhancing training materials and job aids.
• Knowledge of healthcare, insurance, or government-regulated environments.
• Experience using PDF editing or document management software.
• Ability to support process improvement initiatives and technology implementations.

Responsibilities of the Technical Trainer II:

• Deliver instructor-led and virtual training to employees supporting customer service operations.
• Provide professional support to customers through phone, email, chat, and other communication channels as needed.
• Develop, maintain, and update training materials, documentation, and educational resources.
• Document customer interactions and ensure compliance with quality and productivity standards.
• Collaborate with internal teams to improve training programs, operational processes, and customer support effectiveness.
• Assist with the implementation and ongoing support of a cloud-based contact center environment.

Work Location: 100% on-site Columbia, SC.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***