Technical Trainer

Korber Group

Irving, TX

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JOB DETAILS

SKILLS

Adobe Acrobat, Adobe Captivate, Analysis Skills, Automation, Automation Systems, Best Practices, Biotech and Pharmaceutical, Coaching, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA CTT+, Content Management Systems (CMS), Continuous Improvement, Control Systems, Conveyor Systems, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Documentation, Editing, Entrepreneurship, Hardware-Software Integration, Identify Issues, Industrial Engineering, Installation Guide, Instructional Design, Knowledge Base, Leadership, Legal, Logistics, MCT - Microsoft Certified Trainer, Manufacturing, Microsoft Office, Microsoft Visio, Needs Assessment, Network Connectivity, OSHA, On Site Support, Onboarding, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Printing, Problem Solving Skills, Process Improvement, Program Evaluation, Proofreading, Regulations, Simulation, Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP), Supply Chain, Team Player, Technical Leadership, Technical Operations, Technical Support, Technical Training, Technical Writing, Time Management, Training Program, Training Program Development, Training/Teaching, Training/Teaching Materials, Usability Engineering, Warehousing, Willing to Travel, Writing Skills, eLearning

LOCATION

Irving, TX

POSTED

1 day ago

The Technical Trainer is responsible for designing, delivering, and continuously improving training programs and technical documentation for service team members and customers within the parcel logistics, mail, and warehouse automation operational areas. This role ensures learners are equipped withthe knowledge and skills to operate equipment and resolve technical issues efficiently and professionally. The Technical Trainer collaborates with subject matter experts and cross-functional teams to develop training materials and knowledge bases, monitor program effectiveness, and adapt content tomeet evolving business needs.

Your role in our team

Develop and facilitate onboarding and advanced training sessions for service team members and customers within the parcel logistics, mail and warehouse automation operational areas
Conduct classroom, virtual, and hands-on sessions on topics such as barcode scanning and printing devices, route optimization software, automated conveyor systems, and other industrial automation systems and equipment
Provide individualized coaching and support to customers and team members by troubleshooting post-training issues, addressing skill gaps, and fostering continuous improvement
Collaborate with subject matter experts, operations, technical, and HR teams to develop and validate training content
Proactively identify training gaps and collaborate with leadership to implement process improvements that enhance customer service quality, efficiency, and satisfaction
Ensure all training content is accurate, clear, relevant, and aligned with organizational goals
Develop and maintain clear, user-friendly training materials including SOPs, e-learning modules, simulation exercises, video tutorials, and job aids for internal teams and external customers
Create and update technical documentation including equipment operation manuals, installation procedures, troubleshooting guides, and safety protocols
Build and maintain a searchable knowledge base of technical solutions, common issues, and best practices for technicians, engineers, and our customers
Manage version control and updates for all technical documentation
Monitor training participation and evaluate program effectiveness through learning assessments, feedback analysis, and performance metrics to drive continuous improvements aligned with business needs and best practices
Ensure all training adheres to company standards and policies, safety practices, and applicable regulatory guidelines, such as OSHA
Perform other duties as assigned

Your profile

Associate or Bachelor's degree in Business, Education, Engineering, Industrial Technology, or related field required
Minimum 2 years hands-on experience in parcel logistics, industrial automation, or field service operations required
Experience designing and delivering training programs in a technical or logistics environment required
Experience in customer-facing roles or technical support preferred
Relevant certifications such as CompTIA CTT+, OSHA General Industry, ATD Instructional Design, or Microsoft Certified Trainer are a plus
Ability to travel up to 70% domestically
Excellent written and verbal communication skills with ability to explain and translate complex technical concepts into learner-friendly content for diverse audiences
Strong organizational and time-management skills
Proven ability to work collaboratively with cross-functional teams including engineering, operations, and field service
Flexibility to adapt to changing business needs and training requirements
Ability to identify training needs and develop effective instructional solutions
Demonstrated experience delivering hands-on equipment training and facilitating instruction in classroom, virtual, on-site, and industrial environments
Proven ability to adjust training for different learning styles and operational challenges
Ability to provide individualized coaching and support to address skill gaps
Familiarity with parcel automation and sortation systems, including conveyors, mechanical components, and control systems
Understanding of network connectivity and device troubleshooting for logistics hardware
Ability to troubleshoot mechanical and system-related issues in real-time
Strong technical writing skills with experience creating training materials and documentation including guides, manuals, e-learning modules, job aids, and technical documentation for varied audiences
Proficiency in Microsoft Office Suite, LMS platforms, e-learning authoring tools (e.g., Articulate, Captivate), and documentation tools (Visio, Adobe Acrobat, content management systems)
Experience organizing and structuring technical information for optimal usability
Attention to detail with strong editing and proofreading capabilities
Experience with data-driven training evaluation using LMS analytics and performance metrics to interpret feedback and drive actionable improvements
Strong understanding of how effective training impacts operational efficiency and customer satisfaction

Additional Requirements

Ability to travel domestically and internationally, as required by business needs.
Must possess, or be able to obtain and maintain, all required travel documentation, including a valid passport where international travel is necessary.
Must be able to lawfully enter and exit the United States and other countries required for business travel.
Must not have any legal or regulatory restrictions that would prevent the issuance, renewal, or use of required travel documents, or otherwise limit the ability to fulfill the travel requirements of the role.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

Apply now and join our team!

Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Paoline Palm is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

#LI-Hybrid #LI-RP1

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what's next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Supply Chain is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.

About the Company

Korber Group

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