Technical Trainer

This role will be responsible for delivering technical training to our field technicians and customers through classroom, onsite, webinar, and other presentation methods. The Technical Trainer will be responsible for the development of training modules and materials and all other aspects of training program oversight as well as being responsible for identifying, developing and providing technical training to employees and customers with the ultimate goal to improve overall technical competency of all class participants.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES, include the following, other duties may be assigned.

• Create and maintain training materials and documentation for various power generation applications 
• Provide technician training including classroom time, as well as hands-on training at multiple locations
• Works with Human Resources and managers to define minimum skill proficiencies for technician positions and develops a process for evaluating employees for the purpose of identifying future training and career advancement opportunities
• Develops a needs analysis to identify skills/competency gaps and establishes measures to track progress
• Communicates with and appropriate Service Operation Managers to identify employees who have lost qualifications due to overdue training requirements
• Obtain Training Instructor qualifications according to OEM vendor program/requirements
• Gather and research information to create and deliver technical training concepts for OEM equipment as well as revise materials for existing classes, including course outlines, background materials, instructional materials, hand-outs and tests
• Provides record keeping for all training activities, keeping current
• Provides individual training paths for all Service Technicians
• Confer with branch managers and senior management to determine training objectives on an ongoing basis to target training needs
• Performs and reviews internal audits, surveys, and/or interviews with attendees to evaluate training course effectiveness. Uses the data collected to improve and make changes to curriculum
• Continuously enhance technical instructional delivery and presentation skills through participation in outside meetings, seminars and training sessions
• Generate technical support documentation for manuals to support training efforts, and manage proper versioning of instruction manual upgrades and additions for both hardware and software on installed base of equipment
• Manage the training program in accordance with business needs, regulatory requirements and solicited participant feedback
• Review the latest Technical Bulletins and Special Service Messages to remain current on technical issues, developments and improvements from the factories
• Provide technical expertise and troubleshooting assistance to resolve customer issues and opportunities
• Researches, establishes and maintains training vendor/partner relationships with other training agencies. Conduct cost-benefit analysis to assess utilization of outside training resources.

CORE COMPETENCIES

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

EDUCATION and/or EXPERIENCE:

• An Associate’s degree in Heavy Duty Diesel Technology plus five (5) years of related industry experience or equivalent combination of education and experience
• Bachelor’s degree in related field preferred
• Technical experience with Power Generation and Emissions control equipment
• Strong interpersonal skills and advanced analytical skills
• Self-starter with good organizational skills
• Proficiency with MS Office (Word, Publisher, Access, PowerPoint, Excel

Accountabilities:

• Provide adequate structure, direction and feedback to technicians in a timely manner
• Ensure alignment with corporate goals
• Effectively displays results by being a self-directed and motivated team player who communicates in an open, honest manner.
• Ability to transfer technical information to others
• Ability to work well in a team environment
• Able to partner and collaborate with other teams and outside resources
• Must be comfortable with presenting and communicating, written and oral
• Commitment to excellence and high standards
• Display versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Frequent regional travel (up to 30%), including overnight trips to On-highway’s Service Centers and customers work sites.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

• The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
• Office environment, sedentary job.
• Person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
• Must have the ability to walk/stand throughout the day
• Must make frequent trips to different branches and customer sites