Technical Trainer

About the role

Concept Plus is seeking a Technical Trainer to support live end-user training. This role assists other Trainers in delivering instructor-led training in classroom settings and provides individual and small-group support to ensure participant comprehension. The Technical Trainer plays a key role in supporting training logistics, reinforcing learner understanding, and building toward greater facilitation capability over time.

What you'll do

• Training Support and Delivery
• • Assist and deliver training during live, in-person training sessions across assigned functional areas
  • Provide one-on-one and small group support to participants who need additional explanation or clarification
  • Help manage classroom logistics including attendance documentation, material distribution, and room setup
• Pre-class readiness
• • Escalate learner issues or concerns to the Training Lead or Training Coordinator as appropriate
  • Support pre-class preparation by reviewing materials, job aids, and system scenarios
  • Confirm access and environment readiness in coordination with the Training Lead
  • Participate in internal dry runs and readiness reviews
  • Apply pre-class checklists to ensure classroom and materials are ready prior to delivery
  • Flag and escalate any access or readiness issues to the Training Lead prior to go-live
• Sit-Behind Support (Receiving)
• • Receive structured coaching from team members during live delivery
  • Apply real-time feedback to improve facilitation approach and instructional quality
  • Support the Training Lead in maintaining classroom pacing and engagement
• Support Role During Delivery
• • Observe Training Lead delivery techniques and apply lessons to own facilitation development
  • Document learner attendance and issues accurately during each session
• Program Support
• • Provide backup instructor support at the assigned ALC as needed
  • Coordinate with Training Coordinators and PMO on schedules, attendance, and reporting
  • Participate in train-the-trainer sessions to develop facilitation skills
  • Support program improvement by flagging recurring learner questions or content gaps
  • Maintain communication with the Training Lead on daily task status
• Compliance and reporting
• • Adhere to contract requirements and training standards
  • Ensure accurate attendance tracking and issue documentation
  • Maintain clearance, site access, and travel readiness

Required Qualifications

• U.S. citizenship
• Bachelor’s degree from an accredited institution
• Minimum 1 year of instructor-led training experience in in-person and/or virtual settings
• Experience providing over-the-shoulder support or small group instruction
• Strong facilitation and communication skills
• Ability to travel between ALC locations as required (approximately 25%)
• Active Public Trust clearance or ability to obtain and maintain one

Preferred Qualifications

• Experience supporting DoD, Air Force, or depot-level training programs
• Familiarity with supply chain, logistics, or enterprise systems
• Exposure to Oracle-based or ERP-enabled training environments
• Experience training adult learners in operational or production-driven settings

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.