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Technical Trainer

Woods Oviatt Gilman

Rochester, NY

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JOB DETAILS
SKILLS
Best Practices, Communication Skills, Compensation Management, Customer Relations, Customer Support/Service, Documentation, Emerging Technology, Federal Government, Interpersonal Skills, Learning Management System (LMS), Legal, Management of Information Systems/Technology (MIS), Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Organizational Skills, Performance Management, Physical Demands, Presentation/Verbal Skills, Project Management Software, Project/Program Management, Proof of Concept, Safety/Work Safety, Service Delivery, Staff Training, Team Player, Technical Support, Technical Training, Technology Analysis, Time Management, Training Program Evaluation, Training/Teaching Materials, Webinar, Willing to Travel
LOCATION
Rochester, NY
POSTED
Today
Department: Information Technology (IT)

Location: Rochester, NY

Classification: Exempt

Reports to: Director of IT

Company Overview:

Woods Oviatt Gilman LLP is a leading and reputable full-service law firm dedicated to providing exceptional legal services to our clients. With a team of highly skilled and experienced attorneys, we strive to deliver comprehensive and effective solutions to meet the diverse needs of our clients. Headquarters are located in Rochester, NY, with additional offices in Albany and Buffalo, NY.

We foster a collaborative and inclusive work environment where every team member is valued and respected. We encourage open communication, teamwork, and professional growth. Our firm promotes a healthy work-life balance and supports the well-being of our employees.

Summary:

The Technical Trainer is responsible for developing training content and training new employees, staff and attorneys on technology systems and applications, as well as supporting technology rollouts and upgrades. This role partners across departments to assess needs, align training strategy with business objectives, and drive adoption of the Firm's learning and performance management systems.

Key Responsibilities:

  • Provide new hire technology training and follow-up for attorneys and staff.
  • Provide user support and training for technology rollouts and upgrades.
  • Host technology webinars (lunch-and-learn sessions) and classroom training that demonstrate best practices for using Firm software.
  • Evaluate the effectiveness of technology training programs.
  • Assist documentation and promotion of best practices in the use of innovative technologies.
  • Promote awareness of tools and resources, solicit attorney and staff participation in initiatives, and gather feedback.
  • Research, evaluate, and report on third-party products, services, resources, and tools to improve internal and client service delivery.
  • Research, evaluate, and recommend practice innovation software and tools focused on enhancing efficiency, speed, and accuracy to remove administrative burdens.
  • Identify opportunities to leverage existing and emerging technologies into practices and assist in coordinating pilot and proof of concept programs.
  • Manage and support the design, development, implementation and integration efforts for client-facing or internal-facing products, services, and solutions.
  • Assist in the design of client-facing or internal-facing products.
  • Assist in the coordination, management, and execution of technology projects and initiatives, using proven and effective project management techniques and tools.
Education and Experience:
  • Bachelor's degree in a relevant field.
  • 3-5 years' experience in a similar role.
  • Project management experience in a time-sensitive and fast-paced environment.
  • Experience with Microsoft Teams, SharePoint, Kofax, Articulate Storyline, SurePoint, NetDocuments, and other similar applications strongly preferred.
  • Proficiency in Office 365 (Outlook, Excel, Word, PowerPoint).
Knowledge/Skills/Abilities:
  • Strong technical knowledge in software and systems.
  • Ability to adapt training content to different audiences and learning styles.
  • Proficiency in using various training delivery methods and technologies.
  • Exceptional communication and people skills, including presentation skills.
  • Strong organizational and time management abilities.
Work Environment:

Work primarily in a climate controlled indoor office environment with minimal safety/health hazard potential. This role operates in an office environment with rare exposure to airborne dust, moderate noise levels and seasonal environmental conditions for heating/cooling. Ability to travel 10% of time to other Firm office with additional travel required during peak training or rollout periods.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Employee is regularly required to stand, walk, use hands/fingers to type, hold, handle, or feel; and reach with hands and arms.
  • Regularly required to talk or hear.
  • Prolonged periods of sitting at a desk and working on a computer.
  • The employee must occasionally lift and/or move up to 15 pounds.


Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. It provides a snapshot of the core functions and responsibilities. All inquiries will be handled with the utmost confidentiality. The compensation range for this position is $65,00-$85,000 annually, representing our good faith and reasonable estimate of the potential compensation at the time of posting. Actual compensation will be determined based on numerous factors, including the candidate's qualifications, experience, skill set, and office location. Additionally, relocation assistance is available for qualified candidates.

Woods Oviatt Gilman LLP is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind-in the hiring process or in the workplace. We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. We participate in E-Verify. We will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed Form I-9.

About the Company

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Woods Oviatt Gilman

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