Technical Training and Customer Enablement Specialist

ECS Federal LLC

Harrison, NJ

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Cataloguing, Cisco Unity, Coaching, Content Management, Continuous Improvement, Customer Acquisition, Customer Support/Service, Customer Training, Data Analysis, Financial Operations, Government, Knowledge Base, Knowledge Repositories, Leadership, Metrics, Operational Audit, Reporting Dashboards, SCORM (Shareable Content Object Reference Model), Team Player, Telemetry, Time Management, Time Tracking, Top Secret Clearance, Training/Teaching
LOCATION
Harrison, NJ
POSTED
4 days ago

Everforth ECS is seeking a Technical Training and Customer Enablement Specialist to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.

The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

The Technical Training and Customer Enablement Specialist delivers hands-on technical instruction, manages WDP's enterprise knowledge repository, and tracks measurable enablement outcomes that accelerate platform adoption and reduce user friction across Unclassified, Secret, and Top Secret environments for data engineers, analysts, and tool administrators. This role bridges technical platform expertise with instructional delivery, directly supporting warfighter enablement and the continuous improvement of WDP's enterprise training and customer success operations.

  • Delivers instructor-led and virtual training with hands-on labs and schedules working sessions where WDP engineers, analysts, and tool administrators bring live pipeline issues, catalog tasks, and configuration questions for step-by-step coaching aligned to release timelines across Unclassified, Secret, and Top Secret enclaves.
  • Converts recurring Service Desk questions into knowledge articles, job aids, and short tutorial videos that demonstrate operational methods for Databricks, Spark, Airflow, Kafka, Unity Catalog, identity services, and repository publishing.
  • Operates the Government-approved knowledge repository by publishing and cataloging content, managing SCORM and xAPI telemetry, maintaining freshness metrics, monitoring views and completions, and issuing release-tied notifications.
  • Tracks on-time start rate, completion rate, lab pass rate, time-to-proficiency, knowledge-base deflection, and satisfaction, and displays results on program dashboards used by CDAO leadership, Combatant Commands, and Joint Staff directorates.
  • Coordinates with product managers, data engineering leads, and governance specialists to validate procedures and to sequence content drops with change windows and enclave deployment calendars.
  • Produces deliverables that include class materials, lab datasets, instructor guides, incident playbooks, notification packages, and monthly enablement summaries.
  • Demonstrates measurable impact by reducing repeat incidents, shortening incident resolution time in lab scenarios, raising assessment scores, and increasing adoption of approved WDP workflows and documentation across the enterprise.
  • Performs other duties as assigned.

About the Company

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ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/