Technical Training Coordinator I

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

The Training Coordinator works within the HT&P Technical Training department to coordinate information and actions in support of customer and regulatory qualification/certification and scheduling. This position is vital to the HT&P Technical Training department's operations.

Key Responsibilities

Primary duties may include, but are not limited to:

• Maintains system and records that include trainer certifications, customer training, and operator qualification (OQ).
• Provides regular updates to regulatory and customer representatives regarding the status of technician and trainer qualifications.
• Serves as primary focal point to coordinate activity with certifying agencies such as Veriforce and IS Networld.
• Serves as primary focal point for coordination and scheduling of training events.
• Coordinates the planning and preparation needed to support trainees.
• Manages training records for HT&P Technicians for their progression and promotion.
• Maintains close working relationship with HT&P Technicians and with Service Center management teams.
• Collaborates often with regional leadership in the reporting of qualification and progression status, recommending potential training opportunities.
• Manages department invoices.
• Completes other projects as assigned. This includes special projects and process improvements within the department.

Experience

• Minimum 2+ years of related experience.
• Bachelor's degree is a plus but not required.

Knowledge, Skills, and Abilities

• Strong organizational skills.
• Excellent problem-solving skills.
• Ability to exercise sound judgment.
• Effective communication skills, both written and verbal.
• Must be a team player demonstrating attitudes that will help build and maintain a healthy team environment.
• Strong PC skills. Intermediate experience with Microsoft Word and Excel.