Technical Training Instructor

Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?

We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals.

Responsibilities include, but are not limited to the following:  

• Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
• Design and develop technical service training utilizing a variety of instructional methods and technologies.
• Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
• Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
• Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
• Attend training and conferences to stay current with the latest industry trends and technology.
• Travel to local and remote locations across our territory based on operational need to provide training.

Personal Attributes, Experience, and Education:

• High School diploma or equivalent
• Minimum 4-6 years’ experience in a service department or similar work environment experience.
• Experience in developing and delivering training material is required.
• Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
• Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
• Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
• Must possess a valid driver’s license.

Employee Benefits:

We offer a competitive benefits package that includes a base salary.

• Retirement:   401k w/ Company Match and Profit Sharing
• Paid Time Off:  Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance:  VSP Vision Insurance
• Insurance:  Company Paid Life, AD&D & Disability Insurance
• Guidance Resources:  Employee Assistance Program
• Rewards:  Quarterly Employee Recognition Cash Program
• Discounts:  CAT Products, Rental/Sales Discounts
• Financial Access:  Credit Union Membership is available
•  Growth/Stability:   Career Growth Opportunities within a 4^th Generation Family owned Company for over 96 years
• Tenure:  Seniority Bonus, starting at 5+ years
• Talent Referral Program:  Employee Referral Bonus

To apply for this unique position, please go to our web site at   http://www.ncmachinery.com

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers.  A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.