Technical Training Program Manager - Special Projects Operational Training

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSEs Transformation & Strategy Enablement team is looking for qualified candidates to fill an open Technical Training Program Manager - Special Projects Operational Training position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Within Operational Training, the Special Projects Operational Training (SPOT) Team is a dynamic team of training professionals working in a fast-paced environment creating training solutions for PSE employees in conjunction with PSE's portfolio of capital projects. In this position, you will serve as a Technical Training Program Manager (TTPM) for one or more capital projects simultaneously.

TTPMs lead the design, development, delivery, and maintenance of enterprise-wide learning solutions at PSE. A successful candidate will have significant experience developing training programs for end user groups with highly technical and diverse training needs. TTPMs partner with Organizational Change Management and Process teams as well as with business unit stakeholders (managers, supervisors, and subject matter experts) to define the training needs of each department affected by new capital implementations. Leveraging subject matter expertise, TTPMs design training solutions that will meet the needs of the business. TTPMs then manage the development and delivery of such solutions, overseeing a team of internal and contract instructional designers collaborating with SMEs and project team members on training solutions.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Develop highly technical training programs bound by complex compliance, IT, operations, and/or safety requirements within the ADDIE framework.

• Engage with stakeholders, evaluate business problems, and conduct needs assessments

• Prioritize program roadmaps to manage multiple programs concurrently.

• Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project.

• Manage and maintain vendor partners, delivery media, and eLearning applications for scale and ease.

• Manage training content/updates on SharePoint, LMS, and shared drives.

• Equip and mentor contract or corporate subject matter experts to deliver training.

• Deliver instructor-led training as needed

• Develop training solutions that are supported by data and objective reasoning.

• Partner with OCM and process teams to build training and development programs that will meet the business needs, produce the intended result and improve business performance.

• Learn and demonstrate an understanding of PSEs business and the market in which it operates.

• Learn and demonstrate an understanding of the mission and goals of PSE, Operational Training, and your clients.

• Communicate frequently with internal clients and stakeholders.

• Align the goals of Operational Training with those of clients.

• Understand the impact Operational Training has on the goals of PSE and stakeholders; report the performance of your program.

• Be fiscally responsible and budget conscious.

• Use technology effectively.

• Perform other duties as assigned.

Some travel throughout service territory may be required to meet the clients' needs.

Minimum Qualifications

• Bachelor's degree and 6 years of training and development, Operations, IT, or Engineering experience; or equivalent combination of education and relevant work experience. Experience developing/translating highly technical field/systems content and/or compliance content into effective learning solutions preferred.
• Recognized as an expert in the specialty or craft by the organization.
• Excellent interpersonal skills and ability to develop and cultivate strong working relationships.
• Proficient with suite of word processing, presentation, and spreadsheet applications.
• Demonstrated organization, prioritization, and project management skills.
• Strong analytical, presentation, communication, problem-solving, negotiation, and time management skills.
• Ability to manage projects, work with other departmental teams and deliver on commitments.
• Ability to contribute effectively in peer management teams.
• Skills and experience in collaboration and team building.
• Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
• Ability to challenge others, often in higher positions, respectfully.
• Ability to work both independently and collaboratively, drive work forward with little supervision.

Desired Qualifications

• Working knowledge of adult learning principles, training needs analysis, instructional design methods, professional facilitation, evaluation methods, and learning styles
• Proven ability to monitor and evaluate a training programs effectiveness, success, and ROI and to report on them.
• Ability to operate in a remote office with minimal supervision from corporate headquarters.
• Working knowledge of structure and operations of PSE or other highly regulated and technical industry.
• Working knowledge of Learning Management Systems (LMS) to manage training data and reporting functionality.
• Working knowledge of business applications and software tools (e.g., SAP, Webex, Work Manager).
• Experience collaborating with both union-represented and non-represented employees.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $94,300.00 - $156,900.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today were building the Northwests energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.