Technical Training Specialist

Description: Duties and ResponsibilitiesTechnical Training & DevelopmentDevelop and deliver instructor-led virtual hands-on and e-learning training programs.Create certification programs learning paths and technical training materials.Maintain content to reflect product updates engineering changes and best practices.Measure training effectiveness and drive continuous improvement.Sales Technical EnablementSupport sales teams with product demonstrations technical presentations and customer-facing content.Develop technical value propositions and competitive positioning materials.Assist with RFPs bid responses and complex solution recommendations.Partner with Regional Sales Managers and Authorized Managing Sales Representatives to support key customer opportunities.Product Expertise & Competitive AnalysisCreate technical comparison tools and competitive intelligence resources.Train sales teams on product differentiators and objection handling.Gather field insights to strengthen technical messaging and sales effectiveness.Customer & Field SupportServe as a technical subject matter expert during customer visits and demonstrations.Conduct site evaluations and recommend product solutions and system configurations.Provide train-the-trainer support for dealers distributors and upfitters.Support pilot programs deployments and installation best practices.Cross-Functional CollaborationPartner with Engineering Product Management Marketing Customer Support and Operations to align training and technical messaging.Support new product launches through training development and delivery.Contribute to initiatives that improve customer experience product adoption and revenue growth.All Employees ShallComply with the EH&S Policy and applicable regulatory and company EH&S rules and requirementsReport to supervision conditions or practices that are either unsafe or that may adversely impact the environment to ensure prompt resolution of potential hazardsAttend scheduled EH&S training programActively support the organizations efforts to meet or exceed EH&S goals and plansRecommend improved EH&S practicesMust be able to communicate effectively with co-workers supervisors and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.The incumbent is responsible for complying with the policies in Whelens Employee Handbook."Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race color religion national origin age gender sex ancestry citizenship status mental or physical disability genetic information sexual orientation veteran status or military status.This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Companys discretion.Education and Experience Bachelors degree in Engineering Technical Education Business Communications or equivalent experience.3-5 years of experience in technical training product training technical sales support or a related role.Experience delivering classroom virtual and hands-on training.Strong presentation facilitation and communication skills.Ability to simplify complex technical concepts for technical and non-technical audiences.Knowledge of installation diagnostics troubleshooting and system integration.Experience supporting sales teams and customer-facing technical engagements preferred.Ability to travel domestically up to 50.