Technical Warranty Manager

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities:

Mission of Position:

The Technical Warranty Manager leads the Warranty Systems Engineering team in safeguarding the field performance of Magna's Driveline portfolio. As the primary technical authority for transfer case systems, you will bridge the gap between warranty data analytics, manufacturing, and design engineering. Your mission is to transform field data into actionable engineering solutions, driving Root Cause Analysis (RCA) and implementing robust Corrective and Preventive Actions (CAPA) to enhance product quality and reduce warranty costs.

Key Responsibilities:

• Leadership & Strategy: Manage and mentor the Warranty Systems Engineer team to ensure high-performance problem-solving and rapid response to field issues.
• Technical Investigation: Lead complex troubleshooting for technical warranty claims, including the teardown and analysis of returned transfer case units.
• Cross-Functional Collaboration: Serve as the technical liaison between Troy/Ramos Engineering, Driveline Manufacturing, and Supplier Quality teams to validate corrective actions.
• Customer Advocacy: Act as the primary technical point of contact for OEM customers; lead warranty review meetings and present comprehensive technical summaries and resolution plans.
• Data-Driven Quality: Utilize statistical tools to monitor warranty trends, predict field failure rates, and provide actionable insights to the design and manufacturing teams.
• Continuous Improvement: Champion the development of new technologies and process improvements to enhance transfer case durability, quality, and manufacturing efficiency.
• Compliance: Ensure all activities adhere to IATF quality standards, Magna's corporate constitution, and rigorous safety/environmental policies.

Requirements and Qualifications:

• Bachelor's degree in Mechanical /Electrical Engineering.
• 5+ years' experience in automotive Driveline/Powertrain Design /Manufacturing.
• Strong Problem solving skills like 8D's 5whys, fishbone etc.
• Ability to interpret warranty data from various customers.
• Six Sigma / RedX Black Belt - preferred.
• Strong communication skills - oral, written, interpersonal.
• High computer proficiency with Microsoft Office.
• Ability to predict and project data based on available sample data
• Ability to use Minitab and MS Office is a plus.
• Ability to multitask and respond to customer needs at a moment's notice.
• Strong problem resolution/solving skills.
• Knowledge of Design/Process PFMEA and Manufacturing Control Plans.

Magna Standards:

• Practice and maintain integrity while following Magna's Charter and Constitution.
• Follow Magna's Code of Conduct and Ethics and related compliance policies.
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality, efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
• Health & Safety responsibilities:
  • Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
  • Report unsafe conditions immediately.
  • Report injuries, accidents, illness