Technical Writer

Job Description
Technical Writer - Remote
The Insulet UX Instructional Design team is seeking a contract Technical Writer with hands-on experience in crafting instructions for use. Their key focus will be supporting and maintaining the user guides for our Omnipod portfolio. You will also support the migration of content into a recently implemented content management tool, Madcap IXIA.

This role requires a blend of technical, organizational, and communication skills. A strong background in technical writing is must and at least 1-2 years of working in user-facing instructional manuals and in Adobe Creative Cloud. Experience in a structured component content management system (DITA-based) is preferred.

This is a highly collaborative role where you’ll partner with multiple cross-functional teams distributed across the country and globally. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization.

Responsibilities:

• Support the upkeep and ongoing development of Omnipod user guides in multiple languages, markets, and configurations.
• Adhere to and improve upon existing content processes and workflows.
• Ensure process compliance with cross-functional stakeholder requirements across the business.

• Support implementation and migration into component content management systems (CCMS).

• Collaborate with content strategists, labeling designers, regulatory leads, medical SMEs, systems engineers, product teams and others to ensure content is up-to-date and aligned with organizational and regulatory standards.

Skills/Competencies:

To succeed as an individual contributor:

• Excellent project management abilities and process development skills.

• Eagerness and aptitude to learn new technologies quickly.

• Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters.

• Strong leadership skills able to influence many varying opinions and stakeholders, and lead through change.

To collaborate as a part of our team:

• Strong interpersonal skills and track record of building collaborative relationships.

• Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions.

• Comfort with a dynamic agile software development environment.

• Ability to make problems visible and actively participate in solution-finding.

• Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization.

Education and Experience:

• Bachelor’s degree in Information Systems, Technical Communication, Library Science, or a related field.

• 3+ years of experience in technical writing, content administration, technical documentation, or Client management.

• Proficiency with Microsoft tools and applications;including Outlook, Word, Excel, and PowerPoint.

• Proficiency with Adobe InDesign, Adobe Cloud, Adobe Acrobat

• Experience with collaboration tools such as Miro, Jira, Confluence, and Smartsheet.

• Familiarity with DITA and structured content management systems.

• Healthcare, life sciences, or diabetes experience preferred.

• Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products.

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.