TECHNICAL WRITER 2

Technical Writer

Department: Operations Division: Training

At Daniel Defense, Only the Best Build the Best…

Daniel Defense engineers and manufactures the world's finest weapon systems and accessories. Our mission to Honor God. Defend Freedom is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home defense, hunting, and sport shooting.

As the Technical Writer, you will report through the Training Department and be responsible for developing, standardizing, and maintaining the work instructions, standard operating procedures (SOPs), policies, job aids, and training content that drive consistent execution across manufacturing operations, employee training, quality, safety, and ISO 9001:2015 compliance. Partnering with subject matter experts and leaders across Training, Quality, Operations, Engineering, Human Resources, and Safety, you will translate complex technical and process information into clear, accurate, controlled documentation that supports daily production, employee qualification, knowledge transfer, and audit readiness.

Essential Functions:

• Responsible for demonstrating commitment to and leadership of environmental health and safety principles, policies and procedures.
• Develop, write, edit, format, and maintain work instructions, SOPs, policies, job aids, process guides, checklists, training materials, visual aids, process flow diagrams, and other technical or controlled documentation.
• Partner with subject matter experts to gather, verify, and translate technical, operational, quality, safety, and training information into clear, user-focused documentation.
• Structure and document company policies and procedures so that responsibilities, process requirements, approval steps, records, and expectations are clearly defined and easy to follow.
• Support the Training Department with training development and content creation, including curriculum materials, instructor guides, learner handouts, presentations, visual aids, LMS resources, and other learning content.
• Observe manufacturing and business processes firsthand and conduct walkthroughs and interviews with operators, technicians, and subject matter experts to accurately capture process steps, tools, materials, safety requirements, quality checkpoints, standard work practices, and expected outcomes.
• Ensure documentation supports ISO 9001:2015 requirements, Quality Management System (QMS) expectations, document control practices, revision control, and audit readiness.
• Review and edit existing documentation for accuracy, completeness, grammar, readability, formatting, and alignment with approved company templates, style standards, and version control requirements.
• Collaborate cross-functionally with Training, Quality, Operations, Engineering, Human Resources, Safety, and department leadership to keep documentation aligned with current processes, training needs, compliance requirements, and document control activities.
• Support training readiness for new or revised processes, equipment, policies, procedures, and continuous improvement initiatives.
• Maintain organized records and content libraries to support training delivery, onboarding, qualification, knowledge transfer, and audit needs.
• Participates in the company's efforts to continuously improve in Safety, 6S, Quality, Delivery and Productivity.
• Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment
• Other responsibilities as deemed appropriate or necessary by management.

Knowledge, Skills, and Abilities:

• Associate degree in Technical Writing, English, Communications, Education, Business, Quality, Manufacturing, or a related field preferred; equivalent experience considered.
• Minimum of 2 years of professional experience in technical writing, documentation development, procedure writing, work instruction creation, training content development, or a closely related role required.
• Experience creating and maintaining work instructions, SOPs, policies, job aids, process documentation, training materials, or controlled documents required.
• Experience working within or supporting an ISO 9001:2015 Quality Management System required.
• Working knowledge of document control principles, including revision control, approval workflows, records management, document retention, controlled copies, and audit readiness.
• Strong technical writing, editing, proofreading, grammar, and formatting skills; able to write clear, concise, accurate instructions for technical and non-technical users.
• Ability to interview subject matter experts and convert verbal information, process observations, drawings, technical notes, and requirements into structured written content.
• Ability to understand and document manufacturing processes, quality requirements, safety requirements, tooling and equipment terminology, standard work, and process flows.
• Experience supporting training development, instructional content, job-specific learning materials, competency documentation, or LMS content preferred.
• Proficient with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook; experience with SharePoint, document control systems, LMS platforms, or eLearning tools preferred.
• Effective verbal and written communication skills with the ability to work professionally with employees, trainers, supervisors, managers, auditors, and cross-functional teams.
• Strong attention to detail, organization, follow-through, confidentiality, and ability to maintain accuracy while managing multiple document revisions and stakeholder reviews.
• Work on multiple projects simultaneously, set priorities, identify and address problems, meet deadlines, and stay within budget.
• Demonstrated ability to recognize and work with our Company Values.

Physical Requirements:

• Must be able to lift and carry awkward items weighing up to 50 pounds.
• Requires intermittent standing, walking, sitting and bending throughout the workday.
• Must be able to work in a manufacturing environment, to include working in and around machinery, exposure to noise and chemicals, lights/lasers, etc.
• Must be able to wear appropriate Personal Protection Equipment as required by your position and/or Company policy.

Daniel Defense is an EOE AA M/F/Vet/Disability employer and promotes a "Drug-Free Workplace."

Note: The statements above are intended to describe the general nature and level of work being performed by those assigned to the job. This list is not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel in this job. Responsibilities are subject to change at the discretion of the employer and do not establish a contract of employment - Daniel Defense is an at-will employer.