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Technical Writer (Microsoft, Visio, Adobe, Oracle PeopleSoft, IBM Rational Team Concert, Phire, ServiceNow)

MVP Consulting

Albany, NY(remote)

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JOB DETAILS
SKILLS
Adobe Product Family, Business Processes, Business Solutions, Computer Operations, Consulting, Cross-Functional, Customer Support/Service, Documentation, IBM Rational, Industry Standards, Installation Guide, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Visio, Microsoft Word, Operational Audit, Operations Processes, Oracle, Peoplesoft, Process Analysis, Reporting Skills, ServiceNow, Status Reports, Systems Maintenance, Technical Drawing, Technical Writing, User Documentation
LOCATION
Albany, NY(remote)
POSTED
7 days ago
HBITS: HBITS-07-14809

NYS OSC - Mid-Level, Technical Writer

30 month contract

Interview: Virtual Interview

Work model: 100% Office per week

--- Project Description ---
Prepare business and system process documentation for the Program
Optimization, Support and Transformation (POST) bureau within the
Division of Retirement Services.

--- Day-to-Day Tasks ---
1. Drafting thorough, accurate, clear and concise Business Process
Guides (BPG) for complex processes, using established standardized
templates
2. Facilitating meetings with cross-functional teams and subject matter
experts (SME) to capture stakeholder responsibilities, workflow steps
and all necessary process details
3. Researching and analyzing existing process-related documentation
4. Developing task plans, tracking tasks and communicating updates,
escalating concerns and issues, and providing status reports
5. Producing and maintaining deliverables using Microsoft Word, Excel,
and Visio

Technical Writer
Translates technical information into clear, readable documents to be used by technical and non-technical personnel.  Develops and/or maintains system documentation, user manuals, installation guides and computer operations and program maintenance manuals.  
Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance.

• 60 Months of Experience utilizing Microsoft Office products (Word, Excel,
Visio) to support documentation development and delivery
• 36 Months of Experience in document management: organizing information;
creating diagrams, charts, and other visual aids; and using documentation
systems
• 36 Months of Experience working independently and collaboratively with
cross-functional teams, including developers, analysts, operations and
customer support, to ensure documentation aligns across system and
business functions and meets user needs
• 36 Months of Experience in reviewing and testing documentation, including
the incorporation of feedback to update and improve content and testing for
usability and accuracy
• 36 Months of Experience utilizing industry standard technical summary and
reporting techniques
• 48 Months of Experience in drafting and developing technical writing efforts
across software documentation, business processes, and IT operations
• 48 Months of Experience in breaking down complex information and
organizing it logically for the user, with a focus on clarity, accuracy, and
consistency
• 48 Months of Experience in research and information gathering, including
document analysis and interviewing stakeholders and subject matter experts
(SMEs)
• Bachelor's Degree

MVP Consulting Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.

About the Company

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MVP Consulting

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