Communications Protocols, Computer Networks, Customer Support/Service, Documentation, Documentation Standards, Firewalls, Knowledge Base, Local Area Network (LAN), Network Configuration Management, Network Protocols, Presentation/Verbal Skills, Security Protocols, ServiceNow, Technical Writing, Wide Area Network (WAN), Writing Skills
Technical Writer
Location: Atlanta, GA
Rate: $55
Positions: 1
Minimum Experience Required: 10 years
Skills - Must Have:
- Working knowledge of infrastructure server farms, network communications protocols, firewall security, system/application monitoring, WAN/LAN configurations.
- Excellent written and verbal skills. Must be able to build a rapport with infrastructure engineers, working closely with them to produce comprehensive documentation that describes sophisticated distributed platforms for internal support staff consumers.
- Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them.
Skills - Good to Have/ Remarks:
- Hands on experience working with ServiceNow / ServicePoint Knowledge Base module a plus.