The Technical Writer develops, edits, and maintains clear, user-focused documentation for enterprise IT operations, ITSM, and critical systems within a federal environment.
They collaborate with engineers, analysts, and process owners to translate complex technical, security, and operational info into accessible content.
The role covers the full documentation lifecycle, ensuring alignment with standards, governance, and usability best practices.
Key responsibilities include creating guides, SOPs, workflows, and reference materials; gathering and validating info; applying structured writing principles; using publishing tools; and supporting documentation for cloud, cybersecurity, and ITSM services.
Qualifications include a degree or relevant experience, strong writing skills, security clearance, and experience with documentation tools.
Preferred skills involve agile environments, federal standards, AI tools, and ITSM knowledge.
The position offers a salary range of $64k-$71.7k, with a focus on equal employment opportunity and accommodating physical needs.