Technical Writer - AZ & GA - On Site

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About Us
PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary
The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses technical writing tools to author and publish online help and release notes.

Essential Duties and Responsibilities

• Author content using various technical writing tools.
• Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
• Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.
• Capture end-user and administrative tasks performed in PrismHR products and their expected results.
• Manage documentation drafts and the flow of information during development and testing.
• Collaborate with teammates.
• Participate in Agile development processes and influence product enhancements based on customer needs.
• Create/Maintain a product Help Community.
• Manage PrismHR documentation with varying priorities and deadlines bi-weekly/monthly sprints.
• Use revision and source control effectively within a team setting.
• Act as an ambassador of collaboration within and across the organization, sharing knowledge in areas of expertise.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills, with the ability to tailor messaging for both technical and non-technical audiences.
• Demonstrated ability to rapidly learn, analyze, and interpret complex technical concepts, and translate them into clear, concise, and user-friendly documentation.
• Strong technical curiosity and a proactive drive to understand PrismHR's platform, features, and workflows, enabling accurate and insightful content creation.
• Collaborative team contributor, committed to building positive working relationships and supporting cross-functional partners such as product, engineering, and support teams.
• Effective prioritization and time-management skills, including the ability to balance multiple assignments while incorporating direction and feedback from management.
• Proactive problem-solver with a strong sense of ownership, consistently identifying and removing obstacles to ensure timely delivery of high-quality documentation.
• Adaptable and resilient, able to work effectively under pressure, adjust to shifting priorities, and meet tight or evolving deadlines.
• Collaborative team contributor, committed to building positive working relationships and supporting cross-functional partners such as product, engineering, and support teams.

Required Education & Experience

• BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs).
• A minimum of four years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
• Experience with Visio or other flowcharting software.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

Required Licenses and/or Certifications

• None required.

Physical, Mental, & Communication Demands
Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

• Concentration: Sustained concentration and analytical thinking to understand complex payroll, HR, and compliance workflows and translate them into accurate documentation.
• Attention to Detail: High level of accuracy needed when reviewing product behavior, validating expected results, and managing version control.
• Problem-Solving: Strong problem-solving skills to interpret incomplete information, identify gaps, and proactively seek clarification from SMEs.
• Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making: Make informed decisions regarding when it is appropriate to escalate concerns or issues.
• Adaptability: Adaptability and resilience when requirements shift, deadlines change, or new information emerges late in the development cycle.

Communication Demands:

• Interpersonal Skills: Frequent collaboration with cross-functional partners including QA Engineers, Product Managers, Developers and Support teams. Ability to ask targeted, clarifying questions to extract technical details and confirm expected product behavior.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: Prepare clear and concise documentation, including reports, emails and notes.
• Verbal Communication: Effective verbal communication when presenting documentation needs, negioting priorities, or advocating for user experience improvements.
• Presentation Skills: Present information effectively in training sessions with clients and other employees.

Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related. duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Employment remains "at will .

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.