Job ID: 138247
Role: Technical Writer - BA/Tech Writer
Location: Jackson, MS - Contractor MUST report onsite for two weeks, after which they can work remote.
Contract Role
Job Description:
Required Skills/Experience:
-Bachelor's degree in Business, Information Systems, or a related field
-Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)
-Knowledge of SQL or similar query languages is preferred. (3 Years)
-Solid understanding of databases, APIs, and integration concepts (5 Years)
-Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)
-Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)
-Effective communication, organizational and time-management skills.
-Detail-oriented with a focus on producing high-quality deliverables.
-Ability to work independently as well as collaboratively within a team.
Preferred/Not Required:
-Specific experience in case management with Child Welfare domains.
-Hosted web application testing and implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)
Position Description and Job Skill Set:
Seeking Business Analysts / Technical Writers to work closely with cross-functional teams including Delivery Leads, SME’s, Data Management, IT and end-users to ensure that our case management system aligns with business requirements and is supported by clear, accurate documentation.
Responsibilities:
-Work closely with resources to storyboard user scenarios for case management applications
-Define business outcomes for case management use cases
-Develop high quality technical documentation identifying key workflows, use cases, user stories and functional specifications
-Publish step by step process instructions to achieve business objectives
-Define data requirements associated with clinical use cases
-Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.
-Organize and structure documentation in a way that is easy to understand and navigate.
-Produce clear, user-friendly content that is accessible to a diverse audience, including end users, system administrators, and developers.
-Provide feedback on the CMS from a user perspective to help improve the usability of the system