Role : Technical Writer – Banking Domain (LoanIQ / DEAL)
Location : Ottawa / Toronto (Hybrid)
Rate: CAD 60/hr to CAD 65/hr
Experience: 8+ Years
Domain: Commercial Lending / Banking Technology
Role Overview
We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.
The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.
Key Responsibilities
1. LoanIQ & DEAL Documentation
- Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.
- Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.
- Document:
- Business process flows
- Functional features and capabilities
- System workflows
- User guides
- Operating procedures
- FAQs and troubleshooting guides
- Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.
- Ensure documentation remains accurate and up to date with system enhancements and process changes.
2. Onboarding & Knowledge Management
- Design and maintain onboarding material for:
- LoanIQ
- DEAL Platform
- Other Banking and Lending systems
- Create role-based onboarding guides for:
- Business Users
- Operations Teams
- Technology Teams
- New Joiners
- Develop learning paths, quick-start guides, reference manuals, and training content.
- Support knowledge transfer sessions and onboarding workshops.
- Establish documentation standards, templates, and best practices.
3. Documentation Governance
- Maintain centralized documentation repositories within Confluence.
- Ensure version control and adherence to documentation standards.
- Review and improve existing documentation for clarity, completeness, and usability.
- Work closely with stakeholders to identify documentation gaps and drive continuous improvement.
4. Stakeholder Collaboration
- Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.
- Participate in requirement discussions and solution walkthroughs to understand system changes.
- Translate technical and business information into content suitable for multiple audiences.
Required Skills & Experience
Banking Domain Expertise
- Commercial Lending
- Corporate Banking
- Loan Servicing
- Syndicated Loans
- Credit Operations
- Experience documenting banking applications and operational processes.
LoanIQ Experience
- Hands-on knowledge of Finastra LoanIQ.
- Understanding of:
- Deal Setup
- Facilities & Loans
- Drawdowns
- Interest & Fees
- Payments
- Loan Operations
- Reconciliation Processes
Documentation Tools
- Advanced experience with:
- Confluence
- Microsoft Office Suite
- Visio / Lucidchart (preferred)
- SharePoint (preferred)
Core Competencies
- Excellent written and verbal communication skills.
- Strong interviewing and information-gathering skills.
- Ability to translate complex technical concepts into business-friendly documentation.
- Strong attention to detail and organizational skills.
- Ability to work independently with minimal supervision.
Preferred Qualifications
- Experience in Investment Banking, Commercial Banking, or Lending Operations.
- Exposure to Agile delivery methodologies.
- Experience creating training material and onboarding curricula.
- Familiarity with Jira and SDLC processes.
- Experience working with globally distributed teams.