Technical Writer

Eteam

Bellevue, WA

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JOB DETAILS

SKILLS

Access Control, Application Programming Interface (API), Artificial Intelligence (AI), Autoscaling, Best Practices, Content Development, Cryptography, Customer Acquisition, Customer/Client Research, Frequently Asked Questions (FAQ), Go Programming Language (Golang), Identity Data Management, Java, JavaScript, Knowledge Base, Microsoft C# (C Sharp), Microsoft SQL Server, NCR Teradata, Needs Assessment, OAuth, Oracle, Product Documentation, Product Lifecycle, Programming Languages, Python Programming/Scripting Language, REST (Representational State Transfer), Relational Databases (RDBMS), Release Management/Engineering, SQL (Structured Query Language), Scala Programming Language, Software Development, Software Engineering, Technical Support, Technical Writing, User Documentation, User Interface Design

LOCATION

Bellevue, WA

POSTED

1 day ago

Job Title: Technical Writer
Location: Bellevue, WA 98005 or Menlo Park, CA (Onsite)
Duration: 6 Months

JOB DESCRIPTION
Join the Contingent Snowforce Team and be part of shaping the future of data while on assignment with us!! This role presents an exciting opportunity to support us as a Temporary Worker as they continue to scale and accelerate their growth. You'll get the opportunity to apply your expertise as a Temporary Worker. You'll be an essential contributor to our team, working in an environment that values innovation and fosters meaningful contributions from all collaborators.

RESPONSIBILITIES:
Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).
Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
Work with release engineers and dev ops to deliver weekly product updates and documentation.
Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
Engaging with Support on Knowledge Base articles and Community questions.
Respond to customer feedback.
Developing implementation guides, migration guides, best practices, and FAQs.

REQUIRED SKILLS/ EXPERIENCE:
10 years creating technical product documentation from scratch, as well as from specs.
SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.
Strong familiarity with "Docs-as-Code" approach, specifically:
Source code control using GIT for branching, content review and merging etc.
Documentation languages such as RST, Markdown, etc. Preferably RST.
Experience using and documenting the following areas:
Developer documentation including API reference, conceptual, procedural/tutorial, and code examples
Programming languages (Python, Java, Scala, JavaScript, C#, Go, etc.), REST API.
Database drivers/connectors (JDBC, ODBC, etc).
Familiarity with security, access control, identity management, and data privacy/governance (OAuth, RBAC, SCIM, encryption, etc)
[In-depth] knowledge of the content development lifecycle, including:
Identifying and understanding the information needs of the audience.
Gathering information, interviewing SMEs, and conducting research.
Authoring, publishing, and managing online/web content.
Familiarity with AI tools and technologies in technical writing workflows..

ADDITIONAL DESIRED QUALIFICATIONS:
Familiarity with:
Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).
Containerized applications (Docker).
Data engineering and pipeline technology (ETL/ELT, BI, etc).
Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).
User interfaces (UI) and command line interfaces (CLI) technologies.
CI/CD methodologies and technologies (Jenkins, Lambda, etc).

About the Company

Eteam

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