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Technical Writer

CyrusOne

Carrollton, TX

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Cloud Computing, Collocation, Commissioning, Content Development, Content Management, Cross-Functional, Customer Satisfaction, Digital Art, Document Management, Documentation, Documentation Standards, Editing, Electricity, English Language, Fortune 1000 Customers, High Availability, Hybrid Cloud, Identify Issues, Information Design, Knowledge Base, Leading Edge Technology, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multiplatform/Cross-Platform, Multitasking, Network Operations Center, Operational Support, Organizational Skills, Process Flow, Quality Management, Requirements Management, Secondary School, ServiceNow, Standard Operating Procedures (SOP), Sustainability, Technical Writing, Time Management, Usability Engineering
LOCATION
Carrollton, TX
POSTED
1 day ago
CyrusOne is a global data center colocation provider focused on supporting secure, high-availability infrastructure across the U.S. and Europe, with continued expansion plans. The Technical Writer role is responsible for creating and maintaining clear, standardized documentation for critical data center systems, working closely with operations, engineering, and training teams. This includes developing SOPs and technical materials for infrastructure like power and cooling systems, ensuring accuracy, safety, and accessibility across platforms such as MCIM, ServiceNow, and SharePoint.


Essential Functions


+ Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base articles.


+ Lead SME working sessions to capture requirements, clarify intent, andvalidatetechnical accuracy for publish-ready documentation.


+ Standardize content using approved templates and consistent structure to improve readability, usability, and global consistency.


+ Own document lifecycle management: draft, reviews, revisions, approvals, versioning, and periodicrefreshof existing documentation.


+ Publish andmaintaindocumentation in the required repositories (e.g., MCIM and ServiceNow Knowledge Bases) with clear taxonomy, titles, and metadata for searchability.


+ Translate complex technical content into clear instructions, including operational steps, troubleshooting guidance, and system explanations designed for technicians, engineers, and operators.


+ Improve documentation quality continuously by incorporating stakeholder feedback and ensuring documentation reflects the latest approved standards and practices.


+ Create andmaintaindocumentation relationships (e.g., howtechmanuals interact with design specifications, SOPs/MOPs, user guides, commissioning reports).


+ Produce supporting visuals (process flows, system overviews, decision trees) as needed to clarify procedures and concepts.


+ Maintain an organized backlog of documentation requests and coordinate timelines with cross-functional stakeholders.


Qualifications


+ High School diplomarequired.


+ 3+ years of experience in technical writing, documentation management, or technical content development in a technical environment.


+ Demonstrated ability to convert complex technical concepts into clear, structured documentation for distinct audiences.


+ Strong editing and information design skills (clarity, precision, consistency).


+ Experience managing content through review/approval cycles andmaintainingversion control.


+ Proficiencywith Microsoft Office (Word, Excel, PowerPoint) and collaboration workflows.


+ Strong organizational skills and the ability to manage multiple priorities and deadlines in a process-driven environment.


+ Experience supporting operations and engineering teams in critical environments (data centers or similar mission-critical facilities).


+ Familiarity producing documentation types such as procedural documents (SOPs/MOPs).


+ Experience publishing andmaintainingdocumentation in a controlled repository and/or knowledge base (e.g., MCIM / ServiceNow KB).


+ Ability to understand and document systems commonly used in data center operations (e.g., electrical distribution, UPS, generators, cooling systems).


+ Bachelor’s degree in Technical Communication, English, Communications, Engineering, or related field preferred; or equivalent practical experience.


Work environment:


+ Fast paced environment


+ Travel requiredfor information gathering (5-10%)


CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.


Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!


CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .


CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.


If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.


CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.


CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.


The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)


CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.


As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

About the Company

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CyrusOne

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