Technical Writer

Job Title: Technical Writer
Location: Foster City, CA/ Austin, TX
Duratio: 4 months

Job Description:
We are seeking a Technical Writer to join our team. Our technical writers create, edit, and format internal and client -facing documentation that guides customers through integrating with our products and services, including implementation guides, best practices, FAQs, technical specifications, and additional supporting materials.

Key Responsibilities:
" Create and maintain comprehensive internal and client facing documentation, including (but not limited to): implementation guides, program guides, technical reference materials, and best practices.
" Collaborate with product and engineering teams to understand technical concepts and present them in clear, accurate, and client friendly language.
" Ensure all documentation is consistent, aligned with style guidelines, and technically correct through thorough review and editing.
" Own the documentation workflow process end-to-end, prioritizing JIRA tickets for active projects, setting intake and review meeting cadence with global product team members and publications to internal/external storage locations.
" Maintain inventory log of all documentation with latest working drafts, published versions while building capacity planning workbook for outlining essential due dates and progress against business needs and standard service-level agreements against publication processes.
" Leverage AI tools (OpenAI, Claude, etc.) for content drafting, style checking, and consistency reviews.
" Drive accountability with product owners on content, due dates, stakeholder engagement and publication supporting the end-to-end documentation process by engaging in 1:1 or group-based alignment activities.

Required Qualifications:
" 3 5 years of technical writing experience, preferably for client-facing products or technical materials which can include developers, fraud analysts, and payment professionals.
" Strong writing and editing skills with attention to detail and clarity.
" Interest in and some experience with AI tools for content creation or automation.
" Project management skills, in facilitating strong ownership, communication, organizational and collaboration skills.

Nice to Have:
" Experience in the payments industry.
" Knowledge of AI prompt engineering techniques.
" Creative writing skills for product and/or feature overviews and positioning