Technical Writer

TEKsystems c/o Allegis Group

Greenwood Village, CO

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JOB DETAILS

SALARY

$35–$50 Per Hour

SKILLS

API Documentation, Accidental Death and Dismemberment (AD&D), Adult Learning, Agile Programming Methodologies, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Programming Languages, Best Practices, Business Services, Business Transformation, Candidate Screening, Certification Evaluation, Community of Practice (CoP), Content Development, Customer Support/Service, DevOps, Documentation, Documentation Standards, Educational Technology, Embedded Systems, Employee Assistance Plan, Financial Services, Fortune 500 Customers, Frequently Asked Questions (FAQ), Genetics, GitHub, IDE (Integrated Development Environment), Identify Issues, Instructional Design, Insurance, Java, Just in Time (JIT), Knowledge Base, Knowledge Management, Knowledge Management Systems, Process Improvement, Product Management, Programming Languages, Programming Tools, Python Programming/Scripting Language, Software Development, Software Development Lifecycle (SDLC), Source Code/Configuration Management (SCM), Team Player, Technical Writing, Telecommunications Industry, Time Management, Training/Teaching Curriculum, User Documentation, Wiki, Writing Skills

LOCATION

Greenwood Village, CO

POSTED

Today

Technical Writer / Content Developer - AI SDLC Transformation (Contract)

Client: Charter Communications
Location: Greenwood Village, CO (Hybrid - 4 days onsite / 1 remote)
Duration: 7-month contract
Pay Rate: $35-$50/hr (W2)

About the Role

Charter Communications is seeking an experienced Technical Writer / Content Developer to support a large-scale AI SDLC Transformation program. In this role, you will own the end-to-end documentation, training, and knowledge assets that enable ~8,500 developers to successfully adopt AI-enabled development workflows.
This is not a traditional API documentation role. You will shape how developers learn, experiment with, and operationalize AI-assisted development across the enterprise. Working closely with a Developer Advocate, Product Manager, and Principal Architect, you'll translate complex technical workflows into clear, actionable learning content that drives adoption and reduces time-to-value.

Key Responsibilities

Training Curriculum Development (Primary Focus)

Design and develop end-to-end training curricula for AI-enabled SDLC workflows
Create foundational, intermediate, and advanced learning modules
Develop certification assessments and evaluation rubrics
Build just-in-time learning resources and quick-reference guides
Partner closely with the Developer Advocate on training delivery and feedback incorporation

Workflow Documentation

Author and maintain workflow playbooks covering AI-enabled SDLC activities:
- Coding
- Testing
- Debugging
- Documentation
- Code review
- Security review
Document worked examples, edge cases, and best practices
Create integration guides for IDEs, GitLab, and chat-based AI entry points
Develop FAQs and troubleshooting guides based on real-world developer issues
Maintain version control, review cycles, and documentation standards

Prompt Library & Knowledge Management

Curate and maintain the enterprise prompt library
Document prompt engineering patterns and best practices
Create reusable prompt templates for common development scenarios
Establish prompt governance guidelines
Maintain terminology standards and a shared glossary

Developer Portal & Self-Service Enablement

Own developer portal content strategy and execution
Create Tier-0 self-service content to reduce support demand
Build and maintain a searchable knowledge base for Community of Practice
Produce or coordinate video tutorials and recordings (Loom, Camtasia, etc.)
Ensure content accuracy, consistency, and freshness across channels

Required Technical Skills

Strong understanding of the software development lifecycle (SDLC) and DevOps practices
Proficiency in at least one programming language (e.g., Python, Java, Go) sufficient to write and validate examples
Experience with documentation-as-code workflows (Markdown, Git, static site generators)
Hands-on experience with documentation platforms such as Confluence, GitLab/GitHub wikis, ReadTheDocs, or similar
Familiarity with AI/ML concepts and AI-assisted development tools (preferred)
Willingness to create or support video-based learning content

Experience & Background

5+ years of technical writing experience in software development environments
3+ years creating developer-focused documentation (APIs, SDKs, playbooks, guides)
2+ years developing training curricula or instructional content
Proven ability to manage and scale large documentation sets across multiple workflows
Experience working in Agile / DevOps environments with rapid iteration cycles

Strongly Preferred:

3+ years of professional software development experience, or
Demonstrated ability to operate deeply embedded with engineering teams and produce developer-validated content

Preferred Qualifications

Experience using AI coding assistants (GitHub Copilot, CodeWhisperer, Cursor, etc.)
Instructional design or adult learning Background
Large-scale enterprise transformation experience
Knowledge management system experience
Familiarity with prompt engineering concepts
Experience in regulated industries (telecom, financial services, etc.)
Technical communication or instructional design certifications (STC, CPTC, etc.)

Work Environment

Hybrid: 4 days onsite / 1 remote (non-negotiable)
Location:
6360 S Fiddlers Green Cir, Ste 600 in Greenwood Village, CO 80111
Highly collaborative team environment
Regular interaction with developers, champions, and AI Center of Excellence
Mix of independent writing and collaborative reviews

Why This Role

Drive AI enablement across a large developer population
Shape how thousands of developers adopt AI-assisted workflows
High visibility within a major enterprise transformation program
Opportunity to influence learning strategy, not just documentation

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location
This is a Contract position based out of Greenwood Village, CO.
Pay and Benefits
The pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Greenwood Village,CO.
Application Deadline
This position is anticipated to close on May 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

TEKsystems c/o Allegis Group

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