Technical Writer II

Our Client, a Business Manufacturing and Supply company, is looking for a Technical Writer II for their Phoenix, AZ location.
 
Responsibilities:

• Document SOPs, work instructions, and process guides for SAP-enabled business processes.
• Update, revise and improve Quality Management System Documents transitioning old system to new.
• Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls.
• Translate operational and system processes into clear, user-ready documentation.
• Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.
• Review and revise documentation based on stakeholder feedback.
• Maintain documentation consistency, organization, and version control.
• Support documentation readiness for UAT, training, go-live, and operational sustainment.
• Support transfer and revision of QMS documents into ETQ

• Minimum 3 years of experience in technical writing, SOP development, or process documentation.
• Experience documenting processes in Supply Chain, Warehouse, Quality, and/or Manufacturing environments.
• Strong understanding of operational workflows and process documentation practices.
• Experience working with SMEs to gather and validate business process content.
• Strong written communication, organization, and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred.
• Ability to manage multiple priorities and work independently.
• Experience supporting SAP implementations or documenting SAP-enabled business processes.
• Knowledge of inventory management, warehouse operations, production processes, procurement, and material movement.
• Experience in solar module manufacturing preferred.
• Experience supporting UAT, training documentation, or go-live readiness.
• Experience with ETQ or similar document management systems
• Understanding of Mandarin and or written Chinese
• Standard Operating Procedures (SOPs)
• Work Instructions
• Process Guides
• Job Aids
• Documentation supporting UAT, training, and go-live readiness

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.