Technical Writer II

divihn.com

Tolleson, AZ

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JOB DETAILS

SKILLS

Acceptance Testing, Business Operations, Business Processes, Chinese Language, Contract Creation, Data Quality, Detail Oriented, Document Management, Documentation, Documentation Standards, English Language, Inventory Management, Mandarin Chinese Language, Manufacturing, Manufacturing Operations, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Multitasking, Operations Processes, Process Flow, Purchasing/Procurement, Quality Management, SAP, Standard Operating Procedures (SOP), Supply Chain, Support Documentation, Technical Writing, Warehousing, Writing Skills

LOCATION

Tolleson, AZ

POSTED

Today

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Lavanya at 224-369-0873 or Marshelin at 224-507-1280

Title: Technical Writer II
Duration:6 months - potential for direct hire
Location: Tolleson, AZ
On-site required
Schedule: Monday-Friday, 8:00 AM-5:00 PM

Shift / Working Hours: Standard day shift, Full-time, on-site during initial phase, Limited flexibility may be considered later on an as-needed basis, but not remote and not a standard hybrid role.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Description:

Position Summary

Client is seeking a contract Technical Writer, with potential to direct hire, to support documentation of Standard Operating Procedures (SOPs) and related work instructions for both SAP-enabled business processes, and business process outside SAP across Supply Chain, Warehouse, Quality, and Manufacturing operations.
This resource will partner with Value Stream Leads, business SMEs, and project team members to capture and document business processes in a clear, consistent, and controlled format. The role will have two functions: to augment the documentation workload of the Value Stream Leads so they can remain focused on business operations and User Acceptance Testing (UAT) in support of SAP implementation success, as well as support and drive the update, revision and transition from JA business processes in OA to AMPS business processes in ETQ.
Candidates should have practical knowledge of Supply Chain, Warehouse, and Manufacturing operations. Experience in solar module manufacturing is preferred.
Understanding of Mandarin and/or written Chinese is preferred
Experience with ETQ Document Management System is preferred
To support SAP implementation and quality systems by creating, updating, and converting business process documentation. The role focuses on translating and aligning legacy business processes (JA/OA) into Client's AMPS business processes in ETQ, ensuring accuracy, clarity, and alignment with current manufacturing practices.
The Technical Writer will work closely with Subject Matter Experts (SMEs) to fill information gaps and improve documentation quality, including grammar and clarity.

Key Responsibilities

Document SOPs, work instructions, and process guides for SAP-enabled business processes.
Update, revise and improve Quality Management System Documents transitioning old system to new.
Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls.
Translate operational and system processes into clear, user-ready documentation.
Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.
Review and revise documentation based on stakeholder feedback.
Maintain documentation consistency, organization, and version control.
Support documentation readiness for UAT, training, go-live, and operational sustainment.
Support transfer and revision of QMS documents into ETQ

Required Qualifications

Minimum 3 years of experience in technical writing, SOP development, or process documentation.
Experience documenting processes in Supply Chain, Warehouse, Quality, and/or Manufacturing environments.
Strong understanding of operational workflows and process documentation practices.
Experience working with SMEs to gather and validate business process content.
Business Process Mapping & Flows - Experience defining, converting, and documenting business process flows
Strong written communication, organization, and attention to detail.
SME Collaboration & Communication - Ability to work closely with SMEs to extract, clarify, and validate technical information
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred.
Ability to manage multiple priorities and work independently.

Preferred Qualifications

Experience supporting SAP implementations or documenting SAP-enabled business processes.
Knowledge of inventory management, warehouse operations, production processes, procurement, and material movement.
Experience in solar module manufacturing preferred.
Experience supporting UAT, training documentation, or go-live readiness.
Experience with ETQ or similar document management systems
Understanding of Mandarin and or written Chinese
Experience converting or translating processes between systems or organizations
Manufacturing domain experience (highly valued)
Experience refining content translated from non-English sources
SAP experience, especially documenting process transitions between systems
Familiarity with ETQ or quality management systems

Deliverables

Standard Operating Procedures (SOPs)
Work Instructions
Process Guides
Job Aids
Documentation supporting UAT, training, and go-live readiness

Education

Bachelor's degree preferred (Technical Writing, Engineering, or related field)
Equivalent relevant experience may substitute for formal education, especially for strong candidates with manufacturing and/or SAP background

Interview Process:

Up to 2 interview rounds
Interviews expected to be virtual (Teams/video)

About the Company

divihn.com

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