Technical Writer – IT Documentation & Knowledge Management

Job Overview:

Pay Range: $36.60hr - $41.60hr

Requirement/Must Have:

• 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
• Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Bachelor's degree in Technical Communication, XX, Information Technology, Information Systems, or a related field, or equivalent relevant professional experience.

Responsibilities:

• Develop and maintain clear, professional technical documentation using standardized templates and conventions.
• Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
• Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
• Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
• Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
• Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
• Collaborate with the Business Analyst to convert Client outputs, requirements, inventories, and process maps into finished documentation.
• Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Nice to Have:

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
• Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Skills:

• Technical Writing.
• Microsoft 365.
• Microsoft SharePoint.
• Microsoft Visio.
• SOP Development.
• Runbooks.
• Disaster Recovery Documentation.
• Process Mapping.
• Information Architecture.
• Technical Editing.

Qualification And Education:

• Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.
• Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.