Technical Writer / IT Knowledge Management Specialist

LRS Consulting Services is seeking a Technical Writer/ IT Knowledge Management Specialist for a Contract opportunity in St. Louis. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation.

Our client, a large, employee-owned national organization headquartered in St. Louis, is looking for an experienced Technical Writer/ IT Knowledge Management Specialist to lead a documentation migration and improvement project for its IT support organization. The specialist will move existing IT knowledge base content into a new central document library (Sharepoint), update it, and fill gaps by working with multiple technical teams. The finished library will support the Technology Support staff and AI-powered self-service tools, so accuracy, consistency, and clear structure are critical. This role suits a self-directed professional who can plan the work, manage stakeholders, and deliver with limited oversight.

Day to Day Responsibilities:

• Inventory existing knowledge base content and recommend what to keep, update, consolidate, or retire
• Migrate content into standardized documents, reviewing for accuracy and resolving duplicate or conflicting documentation
• Partner with multiple IT teams and subject matter experts to consolidate technical documentation and write new articles where gaps exist
• Design the knowledge library structure — folders, naming conventions, metadata, and permissions — and develop article templates and a documentation style guide
• Provide regular status updates and set up an ownership/review process so content stays current after the project ends

Requirements:

• Must work on-site five days a week
• Experience with technical writing, knowledge management, or IT documentation
• Experience leading a documentation or content migration project from start to finish
• Experience with Microsoft Word and SharePoint at an advanced level
• Experience working with technical subject matter experts to gather and translate information into documentation
• Experience with common IT support topics, including Microsoft 365, identity and access management, and end-user troubleshooting

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

The base range for this contract position is $25.00 - $45.00 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. If you have any questions, please contact us by clicking here.

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