Business Processes, Computer Operations, Cross-Functional, Customer Support/Service, Document Management, Documentation, Industry Standards, Installation Guide, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Visio, Microsoft Word, Operational Audit, Operational Support, Operations Processes, Software Development, Support Documentation, Systems Maintenance, Technical Drawing, Technical Writing, Usability Testing, User Documentation
Mandatory Qualifications
Translates technical information into clear, readable documents to be used by technical and non-technical personnel. Develops and/or maintains system documentation, user manuals, installation guides and computer operations and program maintenance manuals.
Requested Qualifications
48 Months of Experience in drafting and developing technical writing efforts across software documentation, business processes, and IT operations
48 Months of Experience in breaking down complex information and organizing it logically for the user, with a focus on clarity, accuracy, and consistency
48 Months of Experience in research and information gathering, including document analysis and interviewing stakeholders and subject matter experts (SMEs)
60 Months of Experience utilizing Microsoft Office products (Word, Excel, Visio) to support documentation development and delivery
36 Months of Experience in document management: organizing information; creating diagrams, charts, and other visual aids; and using documentation systems
36 Months of Experience working independently and collaboratively with cross-functional teams, including developers, analysts, operations and customer support, to ensure documentation aligns across system and business functions and meets user needs
36 Months of Experience in reviewing and testing documentation, including the incorporation of feedback to update and improve content and testing for usability and accuracy
36 Months of Experience utilizing industry standard technical summary and reporting techniques
Bachelor's Degree
Telecommunicating Allowed? Yes
Duration - 30 months