Job Summary:
We are seeking an experienced Technical Writer / Documentation Governance Specialist to support enterprise-wide documentation initiatives. This role will focus on identifying gaps between standards and procedures, creating, and maintaining process documentation, and establishing documentation governance practices to improve consistency, accessibility, and onboarding effectiveness across the organization.
The ideal candidate will have strong experience working with Product Owners, Subject Matter Experts (SMEs), and cross-functional teams to document business and technical processes, standardize documentation frameworks, and drive knowledge management best practices.
Key Responsibilities:
- Review existing standards and identify areas where supporting procedures are missing or incomplete.
- Develop, document, and maintain standard operating procedures (SOPs), workflows, and process documentation.
- Collaborate with Product Owners, SMEs, and business stakeholders to gather information and document requirements.
- Establish and enforce documentation governance standards, templates, and best practices.
- Organize, centralize, and maintain documentation repositories and knowledge bases.
- Standardize onboarding materials and improve knowledge-sharing processes across teams.
- Conduct documentation audits, gap analyses, and process reviews.
- Ensure documentation remains current, accurate, and aligned with organizational standards.
- Support continuous process improvement initiatives through effective documentation practices.
Required Qualifications: - 5+ years of Technical Writing, Process Documentation, or Documentation Governance experience.
- Strong experience creating SOPs, procedures, standards, and operational documentation.
- Experience documenting business and technical processes.
- Proven ability to work directly with Product Owners, SMEs, and cross-functional teams.
- Strong written, verbal, and organizational communication skills.
- Experience with documentation repositories such as SharePoint, Confluence, or similar platforms.
- Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Visio.
Preferred Qualifications: - Experience with documentation governance frameworks and knowledge management programs.
- Background in process improvement, business process analysis, or operational excellence.
- Experience supporting large enterprise or regulated environments.
- Familiarity with onboarding documentation and training materials development.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.