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Technical Writer

Seven Seven Softwares

Newark, NJ

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Automation, Best Practices, Blog, Communication Skills, Computer Science, Content Delivery/Distribution, Detail Oriented, DevOps, Diversity, Documentation, English Language, Information Technology & Information Systems, Information Technology Software, International Business, Interpersonal Skills, Interviewing Skills, Marketing, Microsoft PowerPoint, Multiplatform/Cross-Platform, Multitasking, Policy Development, Presentation/Verbal Skills, Project Tracking, Quality Management, Research Skills, Software Development, Team Player, Technical Delivery, Technical Writing, Time Management, User Documentation, Writing Skills
LOCATION
Newark, NJ
POSTED
11 days ago
The successful candidate must be able to:
  • Partner with SMEs, technical developers, 3rd party vendors, support teams and other stakeholders to create and maintain high-quality documentation.
  • Effectively communicate (both verbal and written) at all levels of the organization.
  • Conduct research and interviews to gather information for documentation and act as a liaison for Information Technology to discuss the flow of information and application of policies to Standard Operating Guidelines.
  • Practical experience in the design, development, and delivery of technical documentation on major development programs.
  • Review and/or edit content developed by other members of the team.
  • Write user-friendly content that meets the needs of the target audience.
  • Participate in source code walk-throughs to capture, understand, use, and improve comments inserted into code to improve software documentation.
  • Develop and write instructions, policy, procedure documents and marketing materials in a timely manner (including manuals and bulletins)
  • Use disparate media outlets to distribute content (blogs, Stack Overflow, etc.)
  • Maintain and ensure consistency across all documentation platforms.
  • Participate in a highly technical Agile Delivery Team to bring new services and updates to market quickly.
  • Research, create, and maintain documentation style templates and establish organizational standards.
  • Create documentation and other content, by interviewing staff members and translating it into a clear and understandable instruction set.
  • Thrive amid ambiguity to successfully collaborate across various technology disciplines to drive enterprise outcomes.
  • Maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.
  • Work with the management team to update/maintain current manuals in the established writing style and templates
  • Help evangelize IT best practices and trends including TechOps, Automation, DevOps, etc.
  • Cleanup drafts of written communications or Powerpoint presentations.
  • Performs other duties as assigned. 
The qualifications include:
  • 4 or more years of experience in technology, 2 – 4 years of technical writing experience.
  • Able to understand the logic of code and to construct simple data queries   
  • Exceptional interpersonal, organizational, teaming, written communication, and listening skills, with ability to present complex information with simplicity.
  • Technical background in IT (software development, infrastructure support, etc.) preferred.
  • Advanced business and data analysis, business process and application knowledge
  • Internal documentation, general API documentation, JSON Documentation, YAML files, error codes, etc.
  • Proficient in knowledge of technical writing, business applications
  • Fluency with Agile Delivery, specifically the Scaled Agile Framework (SAFE).
  • Innovation skills and vision.  Possesses and can further cultivate diversity of thought.
  • Ability to process new concepts and technologies quickly, has an appetite for learning.
  • Ability to multi-task and flex when priorities change.
  • Strong attention to detail and ability to review/write documentation for key content
  • Ability to work independently.
  • Must be a self-starter, give accurate time estimates and meet deadlines.
  • Bachelor's or Master's degree in Technical Communication, Information Systems, English, Computer Science, Communications or related field/experience a plus.
  • Experience with international business partners (Japan) a plus.


About the Company

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Seven Seven Softwares

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