Technical Writer

Payrate: $35.00 - $37.00 /hr.
 
Summary:
You'll partner directly with Cloud Solution Architects (CSAs), CSAMs, and Microsoft Product Groups to translate complex AI and cloud technical concepts into polished, reusable assets — playbooks, guides, runbooks, SOPs, and customer-facing enablement materials — that drive consistent delivery quality across a growing customer base.
 
Responsibilities:

• Develop and maintain customer-facing documentation supporting Microsoft AI solution adoption journeys across the full technical stack
• Build a repeatable, modular library of content assets (playbooks, runbooks, technical guides, SOPs) that CSAs and field teams can deploy at scale
• Partner with engineers, architects, and CSAs to extract institutional knowledge and codify it into structured, reusable IP
• Support technical strategy alignment documentation across Microsoft Success Programs
• Lead documentation governance, versioning, and knowledge management practices across the delivery team
• Contribute to onboarding and knowledge transfer frameworks for new delivery resources
• Ensure all content meets Microsoft quality standards and is aligned to audience — executive, technical, or end-user

• 5+ years of technical writing experience in enterprise software, cloud technology, or platform services
• Demonstrated ability to write for multiple audiences simultaneously: executive stakeholders, solution architects, and end users
• Deep proficiency with Microsoft 365 authoring tools — Word, PowerPoint, SharePoint, OneNote
• Proven experience documenting AI, cloud, or platform technologies with accuracy and clarity
• Strong information architecture skills: ability to design and manage large documentation ecosystems for scalability and reuse
• Experience producing playbooks, runbooks, customer-facing guides, and internal SOPs in delivery-oriented environments
• Comfortable working directly with technical SMEs to extract, structure, and communicate complex information
• Adherence to formal documentation standards (Microsoft Writing Style Guide or equivalent)
• Ability to manage multiple concurrent workstreams in fast-paced, ambiguous environments

• Prior experience within Microsoft Success Programs, CSAM/CSA delivery models, or Microsoft partner ecosystems
• Familiarity with Azure AI, Azure OpenAI, or the Microsoft Copilot Stack
• Docs-as-code experience: Markdown authoring, GitHub or Azure DevOps repositories
• Background in field sales enablement content or technical pre-sales collateral
• Exposure to IP development programs, content governance frameworks, or knowledge management initiatives
• Certification in technical communication (STC, API documentation, or equivalent)
• Technical Environment
• You'll work across the following stack:
• AI Platform: Azure AI Services, Azure OpenAI, Microsoft Copilot Stack
• Collaboration & Enablement: Microsoft Teams, SharePoint, Viva, Microsoft 365
• Delivery & Program Tools: Microsoft Success Hub, CSAM/CSA delivery platforms, internal program portals
• Documentation & Versioning: Word, PowerPoint, Markdown, Azure DevOps / GitHub
• Delivery Automation: Event execution tooling and internal tracking systems

 
Pay Transparency:  The typical base pay for this role across the U.S. is: $35.00 - $37.00 /hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law.  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.  Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law.
 
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