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Technical Writer

Lumen Solutions Group Inc

Reston, VA(remote)

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Artificial Intelligence (AI), Automation, Claims Processing, Customer Support/Service, Detail Oriented, Documentation, Ecosystems, Health Insurance, Operations Processes, Software Administration, Software Development, Standard Operating Procedures (SOP), Support Documentation, System Operations, Technical Writing, Training/Teaching Materials, Usability Engineering, User Documentation, Writing Skills
LOCATION
Reston, VA
POSTED
30+ days ago
Job Title: Technical Writer Location: 100% Remote Location Preference: DMV, WV and PA only Interview Process: Interview mode will be MS teams only Job Description: Position Overview We are seeking a detail-oriented Technical Documentation Specialist with strong experience writing documentation for software systems. The ideal candidate will have hands-on experience creating user guides and developing SOPs/process documentation that clearly support system users, operational teams, and business stakeholders. Important: Resumes must clearly demonstrate experience in: Writing for software systems Creating user guides Developing SOPs and process documentation If these skills are not clearly visible on the resume, candidates will not move forward. Required Qualifications (Must Have) Proven experience writing documentation for software systems Hands-on experience creating end-user guides and instructional materials Strong background developing SOPs, workflows, and process documentation Ability to translate technical concepts into clear, user-friendly documentation Experience collaborating with technical and business teams AI Knowledge (Important) This role does not require deep technical expertise in AI tools. However, candidates must demonstrate: Awareness and understanding of AI concepts Ability to think through documentation and SOP implications for AI-driven tools Experience writing guidance that could support bots or automated workflows (preferred) Understanding of how automation impacts user instructions and operational processes Preferred Qualifications (Nice to Have) Experience in the healthcare or insurance ecosystem Familiarity with claims processing or customer service support environments Experience documenting automated or workflow-driven systems Key Responsibilities Develop and maintain software documentation, user guides, and process manuals Create and update SOPs aligned with system enhancements and business changes Work closely with SMEs, developers, and operations teams to gather accurate information Ensure documentation supports AI-driven and automated workflows where applicable Maintain consistency, clarity, and usability across all documentation

About the Company

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Lumen Solutions Group Inc

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