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Technical Writing Jobs

Technical Writer

Aditi Consulting

St. Paul, MN

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JOB DETAILS
SALARY
$43.92–$43.92 Per Hour
SKILLS
Agriculture, Artificial Intelligence (AI), Automotive Automation, Business Growth, Business Support, Consulting, Content Development, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Documentation, Frequently Asked Questions (FAQ), Identify Issues, Knowledge Base, Marketing, Messaging Technology, Multimedia, Multitasking, Onboarding, Problem Solving Skills, Product Demonstration, Product Development, Product Documentation, Product Engineering, Product Management, Product Support, Product/Service Launch, Project/Program Management, Purchasing/Procurement, Quality Management, Short Messaging Service (SMS), Software Administration, Speech Technology, State Laws and Regulations, Team Player, Technical Writing, Telephony, Time Management, Unmanned Aircraft Systems (UAS), User Documentation, User Interface/Experience (UI/UX), Writing Skills, eLearning
LOCATION
St. Paul, MN
POSTED
1 day ago
Payrate: $00.00 - $00.00/hr.
 
Summary:
The individual in this role is responsible for developing and maintaining customer-facing technical documentation, including user guides, training materials, FAQs, troubleshooting resources, and product support content. This position involves close collaboration with product, engineering, and marketing teams to create clear, accurate, and scalable documentation that enhances the customer experience and supports product adoption. The role is crucial for supporting new product launches, feature releases, and ongoing customer education initiatives, contributing to customer retention, increased support efficiency, and growth across Sentera's drone scouting, software, and hardware portfolios.
 
Responsibilities:
  • Develop Technical Documentation & Conduct Product Demonstrations: Create and maintain user guides, training materials, FAQs, knowledge base articles, and troubleshooting resources for customers and partners.
  • Support Product Launches: Develop launch-ready support content, onboarding materials, and documentation for new products, features, and software updates.
  • Enhance Customer Education: Create scalable educational resources that improve product adoption, customer success, and overall user experience.
  • Collaborate Cross-Functionally: Partner with product management, engineering, and marketing teams to ensure documentation accuracy and alignment.
  • Maintain Content Quality: Continuously review and update technical content to reflect product enhancements, customer feedback, and evolving business needs.
  • Improve Support Efficiency: Build and optimize self-service resources that reduce support inquiries, accelerate issue resolution, and improve customer satisfaction.
  • Support Business Growth: Enable the successful adoption of PixelScout, FieldAgent, and other Sentera solutions by delivering clear, accessible, and effective technical content.
  • Other job duties as assigned.
 
Qualifications:
  • Strong technical writing and content development skills.
  • Ability to translate complex technical concepts into clear, user-friendly documentation.
  • Excellent written communication, attention to detail, and content organization.
  • Strong collaboration skills with cross-functional teams, including product, engineering, support, and marketing.
  • Project management skills with the ability to manage multiple priorities and deadlines.
  • 3 years of experience in technical writing, technical documentation, content development, or customer education.
  • Experience creating user guides, training materials, knowledge base articles, FAQs, and troubleshooting documentation.
  • Proven ability to maintain accurate documentation in a fast-paced product development environment.
 
Desired Skills:
  • Experience in precision agriculture, drones, remote sensing, geospatial technology, or ag-tech.
  • Experience supporting product launches and feature releases.
  • Knowledge of customer support processes, onboarding programs, and self-service support strategies.
  • Experience developing video tutorials, e-learning content, or multimedia training resources.
 
Pay Transparency: The typical base pay for this role across the U.S. is: $43.92 - $43.92 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting

privacy@aditiconsulting.com

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For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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