Job title - Technical Writer Security Products Location - On-site 3x per week
400 E Tasman Dr, San Jose, CA 95134, United States (Or)
Research Triangle Park, NC 27709
Duration - long-term
Summary:
Our technical communications team seeks an experienced technical writer with a strong background in security documentation for networking products. The successful candidate will create clear, comprehensive, and user-friendly technical content, including installation guides, release notes, and user content for a range of networking security products.
This role requires close collaboration with engineering teams. Candidates should be comfortable working in lab environments and interpreting technical data.
Responsibilities:
Develop and maintain detailed end-user documentation for security products.
Collaborate with engineering, product management, and customer support teams to gather technical information and ensure documentation accuracy.
Create installation guides, release notes, and other user content.
Organize and present complex technical information in a clear, concise, and logical manner for various personas (end users, installers, and support staff).
Edit and update existing documentation to reflect product updates and new features.
Follow company standards and templates for technical writing and documentation.
Qualifications:
Bachelor's degree in Technical Communication, Engineering, Computer Science, or a related field.
Proven experience writing security documentation for networking products (minimum 4 years preferred).
Excellent written and verbal communication skills.
Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
Experience with project management and issue-tracking platforms like Atlassian Jira.
Experience working in cross-functional technical teams.
Experience with content management systems like Adobe Experience Manager or similar.
Numbers & Facts
Location
San Jose, CA
Industry
Computer Software
Company Size
100 to 499 employees
Skills
Adobe Product Familyunmatched
Atlassian JIRAunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Content Management Systems (CMS)unmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Ethernetunmatched
Installation Guideunmatched
Network Securityunmatched
Presentation/Verbal Skillsunmatched
Product Documentationunmatched
Project/Program Managementunmatched
Release Notesunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Presentationunmatched
Technical Writingunmatched
User Documentationunmatched
VLAN (Virtual Local Area Network)unmatched
Writing Skillsunmatched
XML (EXtensible Markup Language)unmatched
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