This role provides subject matter expertise in designing, developing, and maintaining process artifacts for an organizational transformation initiative.
Responsibilities include creating process flow diagrams, detailed SOPs, and technical documentation, ensuring clarity and consistency per style guidelines.
It involves developing stakeholder communications, translating technical source materials into user-friendly content, and supporting change management and training efforts.
The ideal candidate has 5+ years of process documentation experience, senior technical writing skills, and familiarity with ITSM, SDLC, and content management tools.
Strong communication, research, and WIKI management skills are required.
Location is flexible; candidates must complete necessary security and background verifications.