Technician - Data Center devices

Technician - Data Center Devices

Location: Nashville, TN (Onsite) Duration: W2 / C2C Contract

Skill Required (JD)

• Good knowledge on Cables, connectors, jacks, servers, switches and data center devices
• Strong knowledge in ITIL process. ITIL Certification
• Good understanding of data center technologies
• Good understanding of cyber security services and cloud services
• Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.
• Provide hands and feet support to servers, network, backup devices etc.
• Maintain an accurate inventory of the data center assets Receive and ship devices Racking appliances, switches, routers, firewalls, servers, or other equipment.
• Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.
• Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.
• Effective communication with internal and external customers.
• Coordinate with vendors/ OEM spares and parts necessary for inventory.
• Should have information about spare inventory like Fiber cables, connectors etc.
• Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system.
• Should have information on free ports availability. Should have information about Inlet & outlet power supply / Dual supply information.
• Should have access to Blade Chassis and on Physical Server integrated console for configuration. Timing and process for access to DC.
• Un-racking, packing, and shipping equipment to another location.
• Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.
• HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)
• Knowledge of required technologies (incl 3rd party solutions)Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Should be very responsive and take immediate action for the technical team request
• Strong communication
• Desktop Management - Infrastructure Services (IS)