Technician General - 15

V2Soft, Inc

Bellwood, IL

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JOB DETAILS

JOB TYPE

Contractor

SKILLS

1st Level Support, 2nd Level Support, Change Management, Cisco Network Systems, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop PC, Develop and Maintain Customers, Diversity, Employee Relations, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop PC, License Management, Local Area Network (LAN), Manufacturing, Microsoft Active Directory, Multitasking, Network Security, On Site Support, Presentation/Verbal Skills, Printers, Printing, Problem Solving Skills, Process Management, Production Support, Resolve Customer Issues, Service Delivery, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Installation, Source Code/Configuration Management (SCM), Streaming Technology, System Center Configuration Manager (SCCM), Technical Presentation, Technical Support, Willing to Travel, Writing Skills

LOCATION

Bellwood, IL

POSTED

30+ days ago

Service Delivery Responsibilities o Helps to build and maintain good relationships with staff and IT infrastructure teams o Ensures quality services are performed to the agreed SLA o Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing o Understands Incident, Problem and Change Management principles o Ensures first class IT Service Delivery across locations for infrastructure services o Ensures that remote and on-site support issues are resolved to customers satisfaction o Support the setup of processes around Service Management o Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities o Support of Local Production/Manufacturing Connectivity o Printer installation, configuration & support o Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment) o Knowledge of technology skillset used in conference room and streaming technology Client & Asset Service Responsibilities o General Computer Desktop & Laptop support o Configure new and existing devices according to corporate standards for deployment o Desktop Application installation and troubleshooting o Maintain Licenses Management and version control o Hardware Refresh Project involvement o Maintains client security settings (e.g. admin rights, software installs, etc.) Service Desk Service o Support staff by phone, email, chat, etc. o Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed o 1st & 2nd Level Support and troubleshooting of issues o Following ITIL principles in ticketing system and maintaining high SLA standards BA/BS in Information Technology related field 3+ years working in Information Technology Excellent Verbal Communication Skills Excellent Written Skills Ability to multi-task Strong customer focus and service delivery Process management Drive for results Listening and action oriented Comfortable presenting technical topics to technical and non-technical associates Problem solving with functional / technical skills Ability to engage and work with outside vendors or partners Self-motivated with strong work ethic Able to work independently, leading small to medium projects or participating in enterprise, or global projects Provides input to the development of key support processes or procedures Ability to understand local operations but also learn and understand the global enterprise Expertise and practice with a manufacturing environment Cisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory Travel of up to 5% Inclusion-We value diversity in people, ideas, and experiences. Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise. Excellence- We contribute to our developments by seeking knowledge and sharing information. Responsibility- We care about our local communities and the global environment.

About the Company

V2Soft, Inc

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