Technician - Generator Field NEW

Technician - Generator Field

Location: Fort Wayne, IN, United States

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Description Join Our Team at MacAllister Machinery

At MacAllister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Field Generator Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers success.

Why Join MacAllister Machinery

Positive and Inclusive Environment

Be part of a positive and inclusive work environment that fosters growth and development. Supportive Team Join a team that values collaboration and support creating a rewarding workplace.

Access to Resources and Training

Enjoy access to excellent resources and training empowering you to enhance your skills.

Competitive Compensation

Highlight any competitive salary or benefits package offered.

Professional Development

Mentor opportunities for continuous learning and career growth within the company.

Stability

MacAllister has been in business since 1945

Position Summary

This position performs mechanical and electrical services on engines, generators, UPS switchgear, automatic transfer switch, and other related system products for the Power Systems Service Department. Representative duties include:

Providing first-time installation, commissioning, and coordinating start-ups with other systems, i.e., switchgear, UPS, etc. Performing service and repairs, troubleshooting electrical and mechanical problems, writing service reports, recording time assigned to jobs, and maintaining company-issued truck and equipment.

Responsibilities

Installs services and repairs generators, UPS switchgear, automatic transfer switch, and other related system products for the Power Systems Service Department. This includes providing first-time start-up installations, coordinating with other systems being installed, such as multiple generators, sets, and paralleling switchgear to ensure all related equipment works together properly as a system.

Diagnoses and troubleshoots customers electrical and mechanical problems to assure the entire system runs safely and efficiently.

Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technicians spent repairing and/or servicing equipment, parts charged, and returned, serial number, type of equipment, etc.

Excellent customer communication skills. Maintains customer satisfaction by understanding the customers needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customers needs.

Maintains company-issued vehicle, equipment, and tools by keeping them in good working order, clean, and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle, and must be able to operate a forklift. A clean driving record and a valid drivers license is required.

Performs related duties as required.

Qualifications

Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred as provided through a vocational school with studies in engine service and/or electrical generator service.

3-5 mechanical experience with generators and engines preferably with Caterpillar and/or in a position with a working knowledge of hydraulics, electrical, engine, and component repairs.

Excellent decision-making skills and good creative thinking and goal setting skills.

Excellent problem-solving, diagnostic, and troubleshooting skills with the ability to interpret and apply policies, procedures, and guidelines and a basic understanding of warranty administration.

An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.

The ability to operate a PC, especially a laptop, with an excellent understanding of industry-specific programs.

Strong influence and negotiation skills with good coaching and counseling skills.

Strong project management skills with a good ability to manage change and conflict.

Strong listening and verbal communication skills.

Good customer service skills, basic prospecting skills, and the ability to meet and/or exceed customer expectations.

A working knowledge of safety rules, laws, and regulations concerning engine service, hydraulics, electrical, technical functions of various components, and tooling procedures and capabilities.

Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.

The ability to work overtime and weekends.

The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

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