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Technician, Help Desk (226 Days)

Dallas Independent School District

Dallas, TX

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JOB DETAILS
SKILLS
Audiovisual, Automatic Call Distributor (ACD), Communication Skills, CompTIA A+, Computer Hardware, Customer Relations, Customer Support/Service, Educational Software, Google Apps, Google Chrome Browser, Help Desk, High School Diploma, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Mac Operating System, Microsoft Office, Microsoft Product Family, Mobile Devices, Network Protocols, Office Suites, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Telephone Skills, Writing Skills
LOCATION
Dallas, TX
POSTED
3 days ago

''298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true'',''Technician, Help Desk (226 Days)'',''RTP20260618-024'',''!*!

  • Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

  • Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

  • Document each customer interaction through the incident management application

  • Respond to telephone calls, emails ,chat and personnel requests for technical support

  • Assign incidents to appropriate IT departments and technicians

  • Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

  • Support computers, mobile devices, digital A/V equipment and peripherals

  • Support instructional software applications

  • Attend training and meetings as required

  • Follow attendance policy as assigned by supervisor

  • Perform other functions that may be assigned by Infrastructure Department and/or supervisor

  • Follow all rules, regulations, and policies of Dallas ISD

'',''!*!

  • Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

  • Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

  • Document each customer interaction through the incident management application

  • Respond to telephone calls, emails ,chat and personnel requests for technical support

  • Assign incidents to appropriate IT departments and technicians

  • Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

  • Support computers, mobile devices, digital A/V equipment and peripherals

  • Support instructional software applications

  • Attend training and meetings as required

  • Follow attendance policy as assigned by supervisor

  • Perform other functions that may be assigned by Infrastructure Department and/or supervisor

  • Follow all rules, regulations, and policies of Dallas ISD

'',''!*!

  • Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
  • A+ Certification preferred
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
  • Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
  • Knowledge in troubleshooting and resolving operating system and software issues
  • Knowledge in troubleshooting and resolving technology hardware failures
  • Strong verbal and written communication skills
  • Knowledge of audio-visual devices preferred
  • Knowledge of TCP/IP and basic networking protocols
  • ITIL V3 Certification preferred
  • Must maintain confidentiality
  • Excellent customer service skills

'',''!*!

  • Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
  • A+ Certification preferred
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
  • Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
  • Knowledge in troubleshooting and resolving operating system and software issues
  • Knowledge in troubleshooting and resolving technology hardware failures
  • Strong verbal and written communication skills
  • Knowledge of audio-visual devices preferred
  • Knowledge of TCP/IP and basic networking protocols
  • ITIL V3 Certification preferred
  • Must maintain confidentiality
  • Excellent customer service skills

'','''','''',''

Edtech-Enterprise Support Services (820)

5501 LBJ FWY

SUITE 1000

Dallas, 75240

'',''Edtech-Enterprise Support Services'',''5501 LBJ FWY'',''SUITE 1000'',''Dallas'',''75240'',''Help Desk Technician'',''Help Desk Technician'','''',''Full-time'',''Day Job'','''',''41,909.00'',''41,909.00'',''51112.00'',''51112.00'',''Jul 6, 2026'',''Jul 6, 2026'',''false'',''298510'',''298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true''

About the Company

D

Dallas Independent School District

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