Technician, Help Desk (226 Days)

''298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true'',''Technician, Help Desk (226 Days)'',''RTP20260618-024'',''!*!

• Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

• Document each customer interaction through the incident management application

• Respond to telephone calls, emails ,chat and personnel requests for technical support

• Assign incidents to appropriate IT departments and technicians

• Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

• Support computers, mobile devices, digital A/V equipment and peripherals

• Support instructional software applications

• Attend training and meetings as required

• Follow attendance policy as assigned by supervisor

• Perform other functions that may be assigned by Infrastructure Department and/or supervisor

• Follow all rules, regulations, and policies of Dallas ISD

'',''!*!

• Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

• Document each customer interaction through the incident management application

• Respond to telephone calls, emails ,chat and personnel requests for technical support

• Assign incidents to appropriate IT departments and technicians

• Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

• Support computers, mobile devices, digital A/V equipment and peripherals

• Support instructional software applications

• Attend training and meetings as required

• Follow attendance policy as assigned by supervisor

• Perform other functions that may be assigned by Infrastructure Department and/or supervisor

• Follow all rules, regulations, and policies of Dallas ISD

'',''!*!

• Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
• A+ Certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues
• Knowledge in troubleshooting and resolving technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio-visual devices preferred
• Knowledge of TCP/IP and basic networking protocols
• ITIL V3 Certification preferred
• Must maintain confidentiality
• Excellent customer service skills

'',''!*!

• Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
• A+ Certification preferred
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues
• Knowledge in troubleshooting and resolving technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio-visual devices preferred
• Knowledge of TCP/IP and basic networking protocols
• ITIL V3 Certification preferred
• Must maintain confidentiality
• Excellent customer service skills

'','''','''',''

Edtech-Enterprise Support Services (820)

5501 LBJ FWY

SUITE 1000

Dallas, 75240

'',''Edtech-Enterprise Support Services'',''5501 LBJ FWY'',''SUITE 1000'',''Dallas'',''75240'',''Help Desk Technician'',''Help Desk Technician'','''',''Full-time'',''Day Job'','''',''41,909.00'',''41,909.00'',''51112.00'',''51112.00'',''Jul 6, 2026'',''Jul 6, 2026'',''false'',''298510'',''298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true''